Dunkin' - Rockport

On December 5th, I ordered a coffee and a sandwich at this restaurant. It took 25 minutes to receive my turkey sausage, egg, and cheese order. However, when I opened it, I discovered that it was actually bacon, which I cannot eat. I returned it and requested a replacement. Unfortunately, the replacement was also bacon. After bringing it back again and insisting that it was still wrong, the man in his 40s who was cooking the food argued with me and claimed that it was actually sausage. I then showed the bacon to another employee, who promised to correct the mistake. Eventually, a third bag was prepared with the correct order, thanks to a youngish guy with red hair who intervened. Unfortunately, there was no apology from the cranky cook. While waiting for my order to be corrected, I witnessed another customer receiving the wrong drink. It is clear that this location is in need of retraining and organization.

The staff at this restaurant are very polite and try their best. Despite being busy at times, it is worth having patience as I wouldn't choose to go anywhere else for Dunkin'.

I am giving this restaurant two stars solely for the coffee. The staff completely ignored me during my visit, not even a simple greeting or offer to take my order. I thought it was just me at first, but the other customers in line had the same lack of interaction. The service was bizarre. Despite this, the black iced coffee I ordered was good. Just be aware that the staff at this place in Rockport are not very talkative.

Made a order online. The bacon on the sweet peeper bacon croissant is burnt totally black, avocado toast was cold and they had ran out of munchkins which they said they would refund upon my return. If I could less stars I would. IMO waste of a storefront!!

When u work at a fast food restaurant and your asked to layer the munchkins so one flavor is not on the bottom don't roll your eyes at me then explain why that specific munchkins go on the bottom.I didn't even realize it could be a nut allergy forsomeone. Educated your customers don't be rude and roll your eyes. I will never go back. Another loyal customer lost!