Cheers Cut - Rockville

I love the pork trotter and beef tendon!! The best skewers I had in the US

I got combo B1 (Samurai Crispy Chicken and A3 (Fried Diced Beef . B1 came with broccoli and had an option between four sides—I chose the curry rice and it was delicious! There was also free sauce, and I tried the Teriyaki and Sweet and Sour sauces, both of which were really delicious. The fried chicken/beef was so good and the breading was amazingly flavorful. Also, because of my friend working behind the cashier, I got a discount! :

The service and how the staff handles their mistakes are the reason I will probably never go back here again. If I could give zero stars, I would because of how the food was handled and it makes me want to not trust any food from here. I walked up and placed an order of two chicken wing platters for take out, because we were meeting some friends and eating in the town center. Everything was pretty normal and I was given a buzzer that was supposed to go off when my order was ready. Feel like this is a pretty standard practice and even the person I was with who ordered take out also had her buzzer actually buzz. Long Story: After a while, I realized it was taking quite some time for my order to be ready. I thought initially thought nothing of it until people who ordered after me were getting their orders while my buzzer didn 't go off. I just assumed they were low staff in the back. My friend who had ordered after me had already gotten her order, so I waited maybe thinking it took longer to make fried chicken wings compared to fried shrimp. It wasn 't until I walked up and asked about my order that I knew something was wrong. The buzzer had never been initiated to go off and apparently the staff had let someone else walk away with the food. The staff member realized that he had made an error and came out from around the back to a different table where he assumed the family had grabbed the wrong order. He then checked and I saw him explaining that that wasn 't part of their order and checking the bag and then checking their food to see that one of the chicken containers was open and already eaten out of. He then proceeded to take away the open bag back behind the counter. He explained that they had already opened and eaten two out of one container of wings but the other one is untouched so handed me it and said they took your order but you can take this but the other container was eaten by them. Then there was a long pause of what to do next. I was obviously frustrated at the fact that my order was screwed up and I even clarified. Wait this was handed out to someone else how do I know they didn 't open up the container already? And he said no, it 's full there are all the pieces in there. I was not happy at that point. He then said you can take this but the other part of your order will take about another 5 minutes to make. I was confused at that point not understanding what my options are. He also proceeded to shove the bag up and say you can take this now and eat while your other order is being ready or and then shrugged. Not even offering a full refund. Is it will I get my order or would I like a refund for the other part of the order that I didn 't receive or can I get a refund? He gave no indication of what my options were and basically just kept pushing me to take the already open bag that had the one supposedly uncontaminated container. I don 't know if he was pushing for that so that his manager wouldn 't have to come out and issue the refund? The time that I spent waiting was definitely more than 40 minutes. Synopsis: I understand the confusion handing the wrong order to someone, that happens, but how it was handled, I do not agree with. I cannot believe going back to a customer trying to fix your mistake by going assumingely to the family that took it by mistake, taking the already open bag and then giving it to the intended customer without knowing for sure that the food wasn 't touched or opened or eaten by them all of this can be seen. It makes me not want to trust the food that is prepared and as diners we put trust in that what is made is correct and not contaminated.

The dice beef here is better than the one in Philadelphia. recommend!

The flavor of the chicken nuggets was pretty good, although it definitely leaned on the salty side so I had to drink a lot of water alongside them. Maybe it would be better with rice? I did get it as takeout though so they were not crispy at all (even though I ate them relatively soon after picking them up). Also, some of the chicken pieces had a strange, super dense texture I wouldn't really call it rubbery but it definitely had an unnatural quality.