Subway - Roman Forest

I have been going to this Subway for two years but never again. The last two times before today I had noticed the atmosphere of the staff had changed. I admit I am very particular about my sandwich but I have been having the same sandwich the same way for over thirty years. During football season I came in with my son after a game for two sandwiches and while I was asking for more peppers the tall guy who says he's a manager comes over and says no I think that's enough. Then the next time the tattooed lady is there. She barely makes eye contact and looks down most of the time, not friendly at all. I had pretty much made up my mind that I would start going to the other location on 1488 bur today after a busy day I just wanted to grab a sandwich and come back home. I come in and there is a new kid who was friendly enough. The tall guy and the tatooed are both by the register. They both look at me and say nothing. He retreats to the back. The hood is up and I'm 5 ft so I can't see the meat. I tell him my order. First they are out of the plain bread so I picked something else. I ordered a BMT with extra meat and bacon and a All American. The girl starts ringing it up but later claims she changed me for something else a lesser sandwich. However after my bad experience here I did go to the other location and made the same order and wouldn't you know ot, the price was the same. I didn't see the sandwiches until after the put the cheese on it and toasted it. So, the meat was covered. I got my topping and had to go back and forth with her when I asked for more of the skippy servings she was trying to give me. I pointed out that there are things I am not getting and the other sandwich has almost nothing on it. She finishes and all I want to do is get out of there. Before I pay I noticed that i had her put the topping for my sandwich on my son's and mine on his. I tell her i will just have to switch it when I get home unless you can. She says nope. I pay for my food and come. I switched the toppings sit down take a bit and it tastes like a mouth full of bread and sauce. I grab both sandwiches and head back.I live exactly 1.1 miles away. I pulled up in and see her wiping tables. I proceed to get out the car and notice an elderly woman has fallen. I ask the two people trying to help her if they want me to call 911. They say yes. I go inside the subway put the sandwiches down on a table and go back outside to help. Then I come back and before I can say anything she says my manager who was behind the counter when I placed the sandwiches down, but now nowhere to be seen) said we not going to be do anything. You've been gone thirty minutes. We don't know what you did. What? There is nothing on this sandwich but baconShe tells me that's what I ordered and has the nerve to tell me to stop yelling at her. That's the most I've heard her say. Now I'm livid. I aak for the manager. She tells me he has gone for the day. I said the guy that was just here is gone. She says yes. I tell her I'm not going back and forth with you I'm calling the police before I really loose it. Guess who comes from the back. When I say you lied he says I just got back. Really? So I called the police and they remind me I can cancel the transaction with my bank. I go back inside and do just that. I make one more attempt to be civil and after I ask her third time for the regional manager or corporate Uber. Which she claims not to know ask her what do you want me to do with these. She says I don't care you paid for them. I say no t just canceled the transaction so I didn't and don't want to just leave them here. But I don't want you to say I am trying to leave with them now that I canceled the transaction she ignores me. So I left them right there. I went down the street and got my sandwich. It was worth the extra few lights, friendly staff and great sandwich. Don't go here! Read the reviews since these two came and make your own judgment. They are horrible!!

I have never had a bad experience here until today. When I walked in the store, the lady (heavy-set, dark hair, tattoos) did not welcome me in. When she came to start making my sandwich, she just blankly stared at me, not asking what I want. I had to greet her. This should never be the case if you are working in customer service. After she put the meat and cheese on my sandwich, she did not ask to toast the sandwich. I politely asked her to toast the sandwich and apologized and said that the staff normally asks. She rudely snapped at me and told me that they can only toast the sandwiches upon customer request. Before putting my sandwich in the toaster, she began helping another customer before she continued to help me. After she was done making my sandwich and assisting the other guest, I paid with a $20 bill. She slammed my change down in my hand causing the change to go everywhere. I should have not been treated this way as if I was burdening her. She welcomed everyone else in the store, except for me, and clearly acted like I was bothering her and then had the audacity to slam my change in my hand... I don 't think so. I told her that she is extremely rude and that I would be filing a complaint. I have filed a complaint with the corporate office. This treatment towards customers is unacceptable and I will never be coming back to this location. This lady needs to be fired or put on some sort of action plan.

The one by specs is soooo much better this location

The past 4 times i’ve ordered a sandwich for pick up or delivery it’s ALWAYS wrong. this just started a couple months ago. i try to call the line is always “busy” or “out of service”. i’ve ordered multiple times bc I try to have faith in them, but tonight it was wrong again they have lost my service. Even when I contact customer service they don’t give a refund. One of the times I ordered it was supposed to be ham turkey bacon they put roast beef on it????? like how do you even get that mixed up?? now tonight they forgot the bacon my sandwich is COMPLETLY FLAT. My husband got a steak cheese a few weeks ago they didn’t even put the steak on it lol. They obviously do not care.

This location always has fresh bread! Talking with the staff is always a pleasure, and they are always ready to serve quickly and efficiently. The manager, Max (I'm sorry if I get his name wrong, I'm terrible with names. I dont read nametags) is great and his staff is wonderful. They do a great job keeping the restaurant clean and well stocked. The wonderful woman (who's name I embarrassingly cannot remember at the late hour im writing this) is friendly and I've seen her deal very well even with difficult or rude customers. Keep up the great work yall!Sincerely, the dude who comes in super late at night.