Papa Johns Pizza - Round Rock

I ordered a medium Philly cheesesteak pizza for $17. I requested steak instead of chicken, but when I got home, it was just a plain pizza with hardly any chicken or cheese on it. I won't be coming back. What a rip-off!

I ask everyone to hear the reviews because they are all accurate. In the beginning, if possible, I would give less stars. I ordered a pizza and cheese bread at 7:55 and the email told me it would be delivered in about an hour. At 9 the tracker tells me that it has entered the door and the door Dash update tells me that it is delivered at 9:42, which is almost 2 hours after my order. I contacted the branch at that time, which was 9 and who I spoke to myself, the order had left a little before and it will be earlier. Just a little information, I live 11 minutes away from the store. So I decided to be patient and wait 15 more. At 9:30, I had no food yet and tried to call the store. No answer. At 9:36 the order updated say it was delivered at 9:08. At this point I contact the driver and they say they're just looking for my building. They deliver the food at 9:42. The pizza boxes had no safety seal and were extremely cold. I and my friend didn't eat this pizza. I had to go to little caesars for hot pizza. It was less than $10 and was hot, meanwhile I spent $30 on this place just to get cold and possibly banished food. I'm upset, I didn't get what I had ordered or expected, and finally I had to go to another pizza place for food because they can't get it together. Your customer service is unacceptable. I tried to call several times and they didn't answer. Honestly, I think about the cold pizza in the morning so that they understand that we didn't eat it. I have screenshots of trackers, email and timestamp texts from the driver to show that my food was delivered 2 hours after my order. To complete it, I have to wait 2-3 days after business management to get my refund.

Really amazing. I ordered the six cheese, pepperoni and sausage pizzas on the Brooklyn chest. The crust was to be seen with chewing and light crunch on the ground. The paprika had a nice kick, not your usual boring paprika. The sausage filled the six super tasteful cheeses. All the time I eat, I think there's no way that it's Papa Johns. This is sitting restaurant quality paired with a beautiful chardonnay type of pizza. I recommend ordering extra garlic butter. I dived almost every bite and took it to the next level taste city. Excellent.

When I called the restaurant to report that I hadn’t received my pizza, the manager was quite rude during the first incident, claiming they had called me twice, but there was just a brief ring before they hung up. On the second occasion, the person who answered simply issued a refund without taking responsibility for the issue. This experience has reflected poorly on the company and makes me hesitant to order from PJ again, as their drivers and customer service leave much to be desired.

I will never return here again. I won’t spend my money at this place. Even if the company were to reach out and offer me a free meal, I would decline because I don’t want something for free. I just want regular, decent service, not rude staff who seem uninterested in their jobs and dismissive of customers simply because they want to go home. Now I’m taking my experience to Yelp.