Dairy Queen - Royse City

Majority of the workers were standing around and laughing with each other. I think I only saw 1 maybe 2 doing a little work but the rest just stood and laughed and looked at their phone. We only went for dipped cones and a blizzard and it took them 10 minutes to take our money, made us move forward and made us wait another 15 minutes to bring half our order and rest after. Possibly longer. I have no clue who is running DQ but if you don't get ahold of it, I am sure you will lose business. I hope it gets better.

Really disappointed! Dairy Queen Royse City you must do better. We ordered our meal tonight and the whole order was wrong. Yes we doordashed but not There fault. When I tried to call up to Dairy Queen the number had been changed. No forwarding number.we paid for an order we didn’t receive. So wrong.

Went 4/14/24 at 7:06pm. What was meant to be a fun family treat on the way to a movie turned out to be a disaster. The person at the window took our order, 2 medium Orea Blizzards and 1 large chocolate dipped cone. The receipt states a small cone. We got to the payment window and a gentlemen was there, talking to the other employees about what he had done the night before. When he noticed I was at the window, and laughed and then told me my total. The name on the receipt is Keandre Davion Dean. We paid, and because of previous experiences, I knew he was going to tell me to pull forward and wait...and he did. As we are waiting, the time continues to go by and we notice people leaving the line without ordering. We also notice an employee going from car to car with ice cream, which was melting at this point, asking them if that was what they ordered. They said no, but then he comes in front of my car, with ice cream leaking from his hands, saying This is yours right? And I replied no. The gentlemen that was waiting a few cars before us, was still waiting, and waiting, and waiting, until finally, he went inside and asked for his money back. The employee continue to go from car to car trying to figure out whose order was whose, while this gross ice cream was dripping from his hand. Finally at about 7:24pm a young gentleman comes out of the back door and asks me what we ordered. I was fuming at this point and asked him what the problem was. He stated that they basically had a manager who didn 't know what he was doing. I replied, Now you 're telling the truth. I told him what we ordered, and we waited again..and we waited, and we waited. Finally the young gentleman comes back out with a cone that looks like it was from a science project, the chocolate was gross. I ask him if he can get me another cone. The other gentlemen that was trying to figure out whose order was whose in the parking lot, came out wit a small cone this time, with the same gross experience. By this time, the other gentleman, the more helpful gentleman comes out and stands by him. I ask him why would he bring me a much smaller cone with the chocolate looling like it does. I asked the nicer gentleman, why my cone looked the way it did. He said something was wrong with the chocolate machine, I don 't remember his exact words. I asked him if I could get a large cone, like I ordered, and better looking chocolate. He told me that they would have to make more chocolate and I replied, That means I have to wait for eternity for that as well, right? He said, No, it will only take 2 minutes. I agree and about five minutes later, he came out with the size I ordered and the chocolate looked better, but it was melting. I basically told him that they need to get it together because they lost a lot of business that night. He apologized. I drove off with ice cream dripping all over my shirt and shorts. I will never, ever go to this dairy queen again becuase I wish I could say this was an isolated incident, but it is not. I 've gone to this Dairy Queen in an effort to give the benefit of the doubt, and the fact that McDonald 's ice machine never works, and it seems like it is only getting worse. The only time I have had good service here, was once 4 years ago!

SLOWEST SERVICE EVER. Drive through live had a really long line so we went inside to order only 2 blizzards. We were the only ones in line to order and it took 10 minutes for somebody to even acknowledge we were there. We should have left at that point but figured since it was only 2 blizzards it would be fast.. wrong! We waited 30 more minutes to get our ice cream.I understand things taking a little longer if everybody is working but only 2-3 people in the back seemed to care or even be working. Everybody else was standing around on their phones or standing around.

We went for a drive and stopped at DQ for some ice cream. It was a bad experience. The service was horrible and ice cream was not up to par. We waited for 45 minutes to receive our order correctly. If we had not paid we would have driven away.