Dunkin' - Saddle Brook

I have to commend the young lady working on oct 3rd on the afternoon shift. she was working by herself and was doing online orders and in store customers at the same time. I'm a regular customer there she never got flustered during the whole time I was there waiting for my order it was super busy and it is totally unacceptable that she would be there to handle this all by herself . the owner needs to have a backup plan I'm sure this is not the way its supposed to be done. once again kudos to the young lady today for be a true professional

This Dunkin' was very good when it first opened but has gone downhill very quickly. To be clear, the employees are by and large very nice and helpful and kind. However, there aren't enough of them working. I have been in here multiple weekends where only one person was working during a very busy time. She did her best to keep it all together and was still very polite to every customer she helped, but she shouldn't have to be put through that. I ended up waiting over 30 minutes and there was still a line behind me and probably 20 pick up orders still to be made. I dont know what happened here but the employees seemed to leave en masse and the ones who are left are facing a huge burden. I went in one weekend in which a man and woman who I *think* were the owners were working because they had no workers. They had no clue how to do anything. They need to hire more people. If employees don't want to stay they need to look at why.

The service here is hit or miss. Sometimes they get the order right, more often then not it's incorrect. Wait times can be nuts! That said, I'm NOT bashing the baristas. This is a high volume store in need of more workers. I believe the errors are not because of incompetence but pressure to get people in and out quickly. More staff would go a long way. Regardless, I am a big supporter of small business owners in my community trying to make it work so I continue to support this establishment and am not trying to mess with their ratings, just being honest in my experiences.

Very friendly staff, but there?s usually only 1 or 2 workers during the morning so you have to wait to get your mobile order. I?ve tried to order 20 mins prior to me even leaving my house and I still have to wait. I feel terrible for the employees because it isn?t there fault their employer isn?t properly staffing. I do give them a lot of credit with how they multi task during the morning rush. I do just recommend they staff 3 employees at least for the morning shifts. I?ve been there in the afternoon and it?s empty.

They never get the Uber East orders right !!!! Order from them every morning you would think they would Get it by now ?.Does that look like a Cold Brew ? Idiots