Pizza Hut - Saddle Brook

I tried to place an order over the phone and I was placed on hold for more than 20 minutes.Another time I placed an order online and wanted to update my order with a small change so I called the location just to be put on hold for another 30 mins. I spoke to the employee and he confirmed he has the change added to the order. By the time I was provided with the old order and when I told them I called to remind about the change he told me to wait another 50 mins to get the updated order.Would not recommend going here again.

The The rudest customer service I’ve ever experienced not only that I pre-pay for my order. When I got there, they gave me my food, then chased me out the door and told me no we refunded it and it’s actually gonna be more money when I already paid for my order will never be going back.

Pure Garbage Service , I placed an order on line-over 20m minutes late and I am down the block from them -EmbarrassingI told the filthy girl on phone to cancel and she did not even care .Never again -Stay away from that filthy pizza hut that girl I spoke to must be smelly and filthy and does'nt even care

Can't eat inside anymore but still that OG pizza hut taste!

I am writing to inform you about an incident at your Pizza Hut location at 536 Market Street, Saddlebrook New Jersey on February 24, 2024.I ordered $40 worth of food at 3:43 PM online. I submitted my pick up time at 4:15 PM. I showed up at 4 PM and was unable to pay online. I was told by DANIEL there are occasional glitches on the app, so I paid in person. I was then told I would have to wait due to some kitchen problem I didn 't understand.Well, I waited, and waited, and waited. The restaurant was empty and the only person waiting before me finally left.DANIEL continually apologized and I finally sat down in the desolate restaurant.At 4:30, 45 minutes later from my initial order, a 30 minute wait, and 15 minutes past my promised time, I was given my cold pizza and petrified wings. I asked DANIEL surely you 'll throw in bread sticks for the inconvenience. (Personally, I don 't care for the breadsticks, but surely I was deserved something for my inconvenience.DANIEL empathetically said he couldn 't and brought out the manager. I explained I waited 15 extra minutes past my pick up time for pizza that was now cold, and unfresh wings. She made some excuse I couldn 't understand because of her mumbling, and she wasn 't articulate. All I could say was and that 's my problem why? I asked her name. She said CESHA . I can describe she was a short, chubby, light skinned African American.On your website you have pick up times. I SPECIFICALLY put 30 minutes later to ensure satisfaction. I was not satisfied having to reheat my food and NOT being compensated for mistake on behalf of PIZZA HUT NOR by the Pizza Hut manager. She displayed an air of an oh well attitude. Throughout the inconvenience, DANIEL continued to smile at me, and was more than pleasant, and subliminally empathetic. If not for DANIEL 'S behavior, this letter would have been more ascerbic.I 've tried this location several times, and there always seems to be a problem. This is the closest Pizza Hut to me otherwise I would definitely travel to another location.Please resolve this and I look forward to hearing from you about a resolution.