Arby's - Saint Charles

Awful experience here today because my food was cold. All of it. The fries, crispy chicken sandwich, and slider. Really unappetizing biting into a tough, room temp chicken sandwich with no crunch. Makes me worry about food safety. Reminded me why I avoided this location.

Worst experience I've ever had at an Arby's in my entire life. They make you way in the line for hours on end for two sandwiches and should be pushing people forward

Can't even get a person to take your order.... Waited 20 minutes and no one even looked at me. The whole staff was hiding in the back the whole time. Very rude

Remarkably Clean inside. Friendly, prompt and professional staff. And I’ll add that to date, some three decades of eating at Arby’s and I have NEVER written a review on them. Lastly, I asked for the manager and without hesitation, great smile and greeting he presented himself (as with most fast food places they reluctantly appear expecting the typical complaint) and inquired as to my concerns. Just a really really good customer service practice. For both the customer and staff. Unfortunately these characteristics have taken a back seat as of late. Kudos to the young man.

Food was hot an restaurant was clean. Friendly staff too.