Alouette Bistro - Saint Ives Australia

SERVICE here IS 1000% TERRIBLE and I think my sister and I have been RACIALLY PROFILED by this particular server on the 29th February 2024 at 3Pm (We went for happy hour). I don’t know her name but she’s an older white lady with white/blonde hair. The food was great but this lady didn’t even give us the chance to enjoy it. She came back to our table for almost 10 TIMES to ask if everything is okay. Every time we take a bite she’s at the table asking if we like it or is at the distance looking at us. No privacy at all and I noticed she was NOT doing the same to other clients. It was clear that she particularly targeted us. At the end when it was time to pay, she brought the tab and stood right on me staring while I was looking for my card. I was so uncomfortable which made me struggle to find my card so I just paid in cash. I’ve been to a numerous restaurants in Vancouver and this was BY FAR THE WORSE EXPERIENCE I’VE EVER HAD.

This location has been through a few iterations of different restaurants. friends went here and had a very enjoyable dinner. I went for lunch and a lovely server recognized me from a previous restaurant. We were very nicely looked after.There was a very cold 'arctic air ' draft coming down on my shoulders so I moved chairs and more of the same. French Onion soup was average; Foie gras with brioche slices the sliced brioches were stale.Wheelchair accessibility: Restaurant seems to be fully accessible though, not sure where the washrooms are.

We enjoyed a nice lunch at alouette. Our server was friendly and polite. All the dishes we ordered were nicely presented and pretty tasty. I would have liked to give alouette four stars but unfortunately they totally dropped the ball on our special celebration. I spoke with alouette’s front of house staff on Thursday and enquired about any special arrangements that could be made for our lunch. Front of house staff acknowledged over the phone that they have noted our request, she also acknowledged that she saw the notes I wrote when I made the online reservation. To my delight alouette’s front of house staff mentioned they would provide a couple of glasses of bubbly as part of our celebration. Unfortunately this was not the case and I felt it was pointless to mention anything further. Being attentive to small details makes or breaks the experience for customers, especially when the restaurant was not busy at all during lunch time.

Alouette is the full package: Cosy ambiance, excellent food/drinks menus, and wonderful, attentive staff. I’ve been looking for a good go-to place for ages and I’ve finally found the perfect spot. Mille mercis pour cette merveilleuse soirée!

Worse experience I ever had. I was treated terribly in this restaurant