Sir Winston Wine Loft - Salem

Great food presentation with nice quiet ambiance. Customer service is a bit off with greeting, low on workers, new to their experience maybe? Though the food makes up for minor problems of not checking on you or not able to remember to bring back what you have asked for. Food 5/5 perfect! Service can be better ??

Tried them while on a food tour and it was amazing. Had the lobster bisque as well as a meat and potatoes dish. The ambience is very inviting and pleasant in there. A mix of old school with new school. Great place to unwind and have a nice glass of wine and tasty dish to accompany it.

It took us 25 mins to get seated despite a reservation . It took us 1 hour to be served . And the food was just ordinary for the price . Would not recommend this .

Clearly understaffed, but this is some of the worst service I’ve experienced at a restaurant. This was my third time at Sir Winston, which is upsetting because the previous two experiences were great. It has gone downhill fast. It took us nearly 2 hours to receive our food, and the wait staff ignored us for most of the meal. It got so bad that the two tables next to us walked out after the waiter ignored them for 30 minutes after they were seated. This restaurant has a good menu and good atmosphere, but the service is very disappointing. Will not be going back anytime soon

Lovely spot in the hotel lobby but the service was atrocious. We waited 90 min for our lunch. Not one table around us had any food. Waitress was doing her best and had zero support. Hostess and manager avoided all tables and we as the patrons felt like we were being pranked. Was anyone working in the kitchen??? This place really needs to evaluate what they are doing.