Cold Stone Creamery - Salt Lake City

We experienced outstanding customer service tonight! I was truly impressed by the young staff, particularly Abbie, who handled a difficult situation with a challenging customer while maintaining a fantastic attitude. This customer entered and made disrespectful remarks towards her, refusing to accept ice cream made by a “dirty biracial” employee. Instead, she insisted that another male coworker remake the ice cream, while her friend continued to mock Abbie. Even when Abbie politely asked her to step aside and wait, the customer remained rude. Despite this, Abbie and her colleagues maintained a positive and welcoming demeanor towards her and all the other customers. I'm incredibly impressed with these young people and the training they've received!