Schwan Food Co - San Antonio

Great food, chef quality that you would find in any 5 star restaurant!

Nice , food served hot. Place clean, staff pleasant and courteous.

I 've ordered from Schwan 's for 25 years or so, and it 's always been hit or miss when it comes to service. But my latest experience makes it clear the company is now second tier at best.I placed an order in early November; my order included a number of items I planned to use for Thanksgiving, and my credit card was charged. I was told my carrier would be by on the Monday prior to Thanksgiving, between 9 a.m. and 6 p.m. When the carrier hadn 't arrived by 7 p.m., I called Schwan 's, and the rep was baffled as to why my order hadn 't been delivered. After several minutes on hold while she investigated, she told me the driver hadn 't actually done his route that day. She said she had no additional information and no way to contact the driver or his local branch but she assured me that she could reschedule the delivery for Wednesday (the day before Thanksgiving) for between noon and 3 p.m. I emphasized the importance of receiving the order before the holiday.At 4 p.m. on Wednesday, I called to ask about the delivery, and was connected with an annoyingly upbeat and chipper male who, once I explained the reason for my call, put me on hold for several minutes, only to inform me that ... guess what? the driver hadn 't actually done his route that day, and ... of course ... he had no way of contacting the driver or the local branch. And gosh, he was very sorry, but that he 'd be happy to reschedule the delivery for after the holiday. I was decidedly *not* upbeat and chipper, and expressed my frustration. He could say nothing other than, I understand. I canceled the order.The Friday following Thanksgiving, I called to ask when my credit card would be refunded. The rep assured me the order hadn 't been processed, so all my credit card would show would be a pending charge. Not so. The card was charged the full amount of the delivery, minus two items that weren 't in stock. Though she kept insisting I hadn 't been charged because that 's not our policy I offered to send her a screen shot of my credit card statement I was viewing on my computer at that moment. She said she couldn 't access email images. I asked if I could speak to a supervisor or someone in billing to discuss the issue. Once again, she insisted the charge was merely a pending charge (nearly two weeks after I 'd ordered), and that she had no way of forwarding my call. She couldn 't have been any less helpful or any less compassionate.The most frustrating part of all of this is how helpless Schwan 's customer service is. They have no contact with drivers or local branches, they can 't connect you with someone at the company who can assist you with your specific problem, and they seem to have little respect for their customers (and little pride in their company).This was my final dealings with Schwan 's. I 've cut them slack (lots of it) over the years, I 've been loyal nonetheless. No more.

THIS REVIEW IS ABOUT SCHWANS FOOD HOME DELIVERY I had a MAJOR problem with my order here in San Antonio 2 months ago. Because they changed my delivery date 4 times with NO REASON WHY, it ruined my grandsons 15th birthday party.!! I had ORDERED a LOT of ICE CREAM It was 2 weeks before I got my order and they were OUT OF STOCK on some of my ice cream. It was IN STOCK when I ordered. A supervisor was with the driver ,her name was MICHELLE or MELISSA,she said contact her if I had any issues in the future. NO OFFER to make it up to me just excuses about not having enough employees drivers) .She did not leave me her nbr. and now I decided to give them another chance. The delivery time was set for 12-3, he came early @11:15 . I got FRENCH FRIES instead of Four cheese bread. I was planning on making minature PEPPERONI pizzas with it. So I get into my car trying to catch him, no luck. Then their local nbr is not in service. 210)479-7429. Called their 888 nbr and talked to Scott in Virginia. He had an IH10 location, but no phone contact or physical address. I jusr wasted another 2 hours with incompetant customer service employees through chat, calls,etc. And each agent transferred me to another agent, all saying the same thing!! I . Before COVID I had 2 regular delivery persons Derrick and Carol Ann. They were great. The stress I went through with allvthe emails over the icecream delivery and now this I 'M DONE WITH SCHWANS OR YELLOH as they are calling it now!! I was a customer off and on since 1990!! FED UP

I delivered to this place. my impressions are good. he greeted me very kindly and helped me unload.