El Toro Grill

Arriving at shortly after 8pm, a table was made ready for my wife and I on the balcony and a menu provided. The waiter seemed full of bonhomie and we looked forward to eating in El Toro. Quickly the apparently only waiter returned to take our order. A wine list was not offered and I was told I could have Spanish red Rioja, which arrived cold. We then waited half an hour, with no approach by the waiter to explain or apologise for the delay for our starter to share, a simple bowl of nachos. On pointing out to the waiter as he visited another table that we had been waiting for something so simple as a bowl of nachos, his response was ‘What? Half and hour?” On saying that the service was not good, particularly for such a simple starter, and that we were not prepared to wait any longer he said “It’s not my fault” twice and walked off before I could discuss further. After another five minutes, our starter arrived, not a bowl of nachos, but a plate which quite clearly had been thrown together following my complaint. Our order had been forgotten I’m sure. The guacamole was a liquid sauce as was the chilli sauce and the sour cream was frozen. I tried to say to the waiter that as the front of house representative his customer skills were lacking and there had been no attempt to apologise or offer an explanation other than it not being his fault. I told him we no longer wanted our meal but would pay for what we had received. “You’re not my father” was his response as he walked off again. We tried to eat the nachos but the desire had gone when the waiter returned after another five minutes to say our food was ready. I reminded him we didn’t want the food as advised earlier. He then said “Pay the bill and get out”. We left the nachos half eaten, the wine half drunk as well as the bottle of water. We went to pay for what we had and asked to see the manager, who the waiter was quick to say wasn’t there. However, the cashier listened to our complaint, forgave the bill and called over the waiter to discuss our problem. The man was most aggressive calling us ‘stupido’ and refusing to listen even to his colleague. What a miserable hour we spent there.

Great food and staff. Was very quiet due to the pandemic. The food was amazing the attention they paid to us was second to none. To say that as a couple we were made to feel special and appreciated is an understatement! They need customers please go!!!

Visited on Saturday 5th December. Food and service was perfect and could not be any more helpful. If you are staying nearby you MUST eat here :

¡A los niños les encanta la hamburguesa! Mega grande, las patatas están frescas y la carne muy tierna!

Lugar muy tranquilo y limpio, para desconectarse. Buena comida y muy buen servicio. Juan Carlos nos atendió estupendamente y nos hizo sentir como en casa. Destacó el queso herrero y parrillada de carne. Rango de precio relación calidad, servicio muy asequible. Volveremos