Mcdonald's - Santa Ana

The food is good, but the young girl taking orders lacks customer service skills. I won't be returning for breakfast during the morning shift, that's for sure.

I have been going to McDonald's for over ten years, and I must say that this was the best one I have ever been to in terms of food. The service was a bit rough, but the food was cooked well, fresh (as McDonald's can be), and tasted great. Maybe it was just late at night, but I would honestly consider returning to this location.

Exceptionally clean place with lots of indoor seating. They have several different types of chairs to fit everyone barstools, big chairs, hassocks, regular chairs. They always play soothing instrumental jazz. I once had a problem where the app abruptly ended and I wasn't sure if I had paid or not. They couldn't resolve it, so they gave me the food with a smile and said don't worry, just come back.Vegetarian options: Not much. Salads, fries and some bakery items.Wheelchair accessibility: Handicapped parking, accessible entry and special tables for wheelchair seating.

The morning shift manager is racist against black people and is very rude. I called the regional manager to complain and the regional manager said “I know her, she’s not racist.” Even if she’s not racist, the regional manager should have told her to adjust her attitude towards customers.

I went to this location during lunch. The drive through was busy (8) cars and the restaurant had abt 6 diners. I ordered the meal for my niece and was given a medium cup. I purposely said no cheese or onions to ensure it was hot. The only real complaint I have is the drink machine was not working properly. I wanted Sprite but it was empty as was the Hi-C and Dr. Pepper. Only the Fanta orange worked. When I said the Sprite was empty I had someone bring me a medium one from the back. I told him we already had the orange and he said that was okay take both. The food came out relatively quickly and as for the taste‍ It's fast food so there's no real flavor. I didn't think to take a picture until she was done. Suffice it to say, the Big Mac doesn't look the picture at all. It was almost as flat as the quarter pounder.I'd say go for lunch or dinner. It's all good. The owner is definitely doing a good job at this location.