Subway - Santa Cruz

Petra was in a very bad mood and was very rude. She grabbed the sandwich bread and smashed it down flat. Then I ordered a sandwich from a promo coupon for the new capicola sandwich and she said we couldn’t use it. The coupon clearly excluded certain sandwiches and items and she still refused. I asked for a manager and she said it’s her day off and there was nobody in charge. At this point her mask was down and she was spitting all over the vegetables. I will never eat at this Subway again.

Hire more people!! And stop making your online/phone orders the priority. What about the people who are actually in-person? I literally just waited behind a huge line of online/phone orders without even being acknowledged. Hi hellllo??! Treat your employees better Subway your in-person customers. The only reason I'm giving 3 stars instead of less is because your employees are awesome.

Enjoy the sandwiches, usually go when I have a coupons that come weekly in the mail.

This is my go to Subway. The staff are very friendly. They have been 100% accurate with my mobile orders. Very clean and comfortable.

Friendly people. Veggies were mostly fresh and bread was too. Not a bad place to go for a quick stop but I wouldn’t order it for anything other than that.