Mandarin Express - Sarasota

The staff here is incredibly rude. If you're looking for mediocre food and don’t want to leave the mall, then this is the place for you. I've never encountered such unfriendly service anywhere else. The employees are cold and seem to be in a constant bad mood. Communication is a struggle, as they often require you to repeat yourself multiple times. When I asked for a cup of water, it was met with refusal, depending on who was at the register. I definitely do not recommend this restaurant. It's worth taking an extra 10-15 minutes to find food outside the mall, as this place can really put a damper on your day with its unpleasant atmosphere.

Is it possible to give zero stars? I spent nearly $100 on an order and sent a family member to pick it up with a screenshot of the receipt. They refused to give them the order! How can you "verify" my identity? Do I really need to show my ID? I shouldn't have to be there in person if they have the card used for payment and a screenshot. Who could possibly guess my name for an order at this restaurant and also have a screenshot of the receipt? The staff member I dealt with was incredibly rude. I apologize for the strong language, but they really need to hire employees with better customer service skills. I'm thoroughly disgusted and will not be returning.

This place is absolutely terrible the sesame chicken was so soggy and floppy even grandmas tittys couldn't compete, the noodles were so overcooked it reminded me of my uncles floppy penis and he has erectile disfunction. Don't even get me started with the aunt Jemima looking a b behind the counter. SHE WAS RUDE ASF. Talkin about can you read the signs when I asked what type of chicken I was pointing to. Her black a needs to be fired or WHIPPED one of the 2. You couldn't even pay me to come eat this horse s again. I think I'd rather be a black male in the 1800's than step foot in here ever again

The food is truly one star here however the woman working was super nice and accommodating so I feel like she deserved another star. I ordered something very basic. Fried rice, lo mein, and chicken with broccoli, three of the easiest Chinese American dishes there are. I took one bite of the fried rice and it legitimately tasted like cardboard. I had to go up and ask the lady for some bourbon sauce to flavor it up. She's graciously gave me a small cup of sauce that I poured on my Rice and noodles. My friend was with me and as soon as she took a bite she said the exact same thing. I was by no means expecting a five-star Chinese meal in the mall, but it at least could have been edible. Save your money and eat elsewhere.

Food was delicious The service was fast and why are people giving one star ratings when they say the food is great but the place didn't open fast enough.