Dunkin' - Saugus

Tried the pumpkin spice signature latte! It was excellent! I have to say the drive-through staff is always so upbeat here, too. Thanks for the positive vibes! After a nice long walk play time with the fur furless babies, Toto Nala, I was able to relax with a nice latte.

Poor customer service , the Indian lady I think she is the manager was so unprofessional

Slowest dunks I’ve ever been too , always one person short and waited 10 mins for an heated up bagel twist with only one small order ahead of me and no line every “cook” moves in slow motion and has absolutely zero skills . Get it together hands down worst dunks around ?

I ordered 2 sandwiches and they only gave me one and then she didn't even charge me for 2 and then I asked for whipp cream for my daughter drink and said it twice they messed up my order and caused me to be late for work. I repeated my order so many times they obviously don't understand English. My coffee was supposed to be French vanilla swirl and it wasn't even French vanilla.

This dunkin used to be good up until a few weeks ago. I order ahead and 4 times out of 5 they never have your drink ready when you come in to pick up. I ordered a single drink item today to see if it made a difference whether I had ordered food with it or not. It didn't, 10+ minutes for one drink when they're aren't a lot of people in store isn't really a great wait time.