Palace Saloon - Sault Ste. Marie

I called the manager, Tammy, to report what had happened and discuss our meal. I distinctly remember her saying that food poisoning takes 24 to 48 hours to kick in and was puzzled about what made us so sick. I told her I work in a hospital and know the onset can vary from a few hours to a few days. She dismissed my input, stating, "That’s not what the health department told me." Throughout the conversation, there was barely any apology offered, and she implied that it was unlikely her restaurant could be at fault. I didn’t want anything more than to inform her of the situation and receive a sincere apology. I was appalled by her dismissive attitude, especially for someone in a managerial position. This experience alone has made me reluctant to eat there again.

I called the manager, Tammy, to inform her about what happened and what we had eaten. I specifically mentioned to her that food poisoning can last 24 to 48 hours, and I wanted to know what steps they would take to investigate how we got sick. When I told her that I work in a hospital and was familiar with the timeframes, she seemed dismissive and said, "That's not what the health department told me." The conversation felt unproductive, and she made it seem as though it was impossible for her restaurant to have caused our illness. I was appalled by the way she handled the situation, showing no accountability. This experience has left me feeling that I cannot return to this restaurant.

This is an excellent restaurant with fantastic steaks and delicious nachos and quesadillas. The bar has a beautiful ambiance, and the establishment has been serving customers since 1903. The waiting staff and bartender are top-notch, and the place is very clean. The atmosphere is lovely, featuring a dark setting illuminated by candles, creating a cozy vibe.

Fantastic restaurant with excellent steaks, delicious nachos, and quesadillas. The bar is stunning and has been around since 1903. The wait staff and bartenders are exceptional, and the place is impeccably clean, creating a wonderful atmosphere with its dim lighting and candles.