Nestlé Toll House Café By Chip

If I could give it a 10 stars rating, I definitely would!! I had the dulce de leche ice cream with macadamia nut cookies and it was THE BOMB. OMG I wish this would open more location nationally because it seems so underestimated! Be warned, I got a bit sugar high after this lol.

On Saturday, October 16th, 2021, I was at this location and purchased a bag of 6 cookies for 6 to 7 dollars. I am severely allergic to peanuts and other nuts. They had 3 bags of cookies, each was 50 percent off and a day old. The 1 bag i picked out , I told the lady that I was severely allergic and she said there were no nuts in the cookies, so I bought them. I got them home and ate them, and I was part way through when I realized that I was lied to and that there were in fact nuts in some of the cookies and the other cookies were contaminated with nut residue. I am lucky I did not go into anaphylaxis. I did have a reaction to the cookies, though it was mild to moderate. I called them back and told them what happened and the girl and manager were super rude and blamed it on me. They also said that they don't know what is in their cookies and they use the same pot for mixing all the cookies, including the ones with nuts and nut products. I want my money back immediately. I also called corporate and mall management and they were no help either. This is a matter of public health and safety. The Better Business Bureau, the health department, and the other necessary people and departments will be contacted and this location will be shut down.

I am a lover of nestle. They have great customer service and are very friendly, always have a smile on them. Everything is freshly made cookies, Browns, coffee, and they have fresh fruit for the smoothies! ???????? I recommend this location

We had my daughters mall scavenger hunt birthday party at Woodfield Mall. One of our stops along the way was at Nestle. They were great to work with and with their help we prepaid before the party and without interruption they allowed the girls to come to their store and pick a cookie of their choice as a stop on the scavenger hunt. They also made the birthday cookie cake which was fantastic!

My husband and I love Nestle Toll House Cookies. We have been here 2x within 2 weeks. We also live 45min-1hr away. The first visit Dana helped us and baked our cookies to order because the display was out. We were in the store again on today and she remembered us. We placed an order for a dozen snickerdoodle, 3 choc pecan, 3 choc almond and of course Dana baked all of our cookies per order. It was definitely worth the drive to Schaumburg to visit Nestle Toll House and we will do it all over again. Thanks Dana for your awesome customer service and amazing smile.