Whataburger - Schertz

Very sad! although it was good to see a young black crew, the professionalism was not there. As I walked in floor was over wet with no signs and as I went to the rest room I found out why as I observed an employee lifting his sleeve admiring his tats.After making my one sandwich order I waited a longer than usual time, which resulted in the official... here you go) send off,only to return with a have made patty melt that was luke warm ...made my complaint holding back what I really wanted to say andleft because enough of my time was wasted and I needed to get to work. Truly we can do better people...signed concerned for ourgeneration ????

Use to be a good place to get good food, but lately seems the crew is more worried about their personal appearance or talking to each other and finding ways to not do their job while they do their job. Don't get me wrong there are certain managers that arejust trying to do their jobs right and be a good manager, and when I go in when they are working I rarely have issues withanything service or food. But some managers and crew members seem to make it their job to give you a bad experience regardlessof how polite and accommodating you are to help get your order.

This location used to be really good consistently, but over the last year or so, it's hit or miss. More miss than hit. The fries are generally lukewarm and a bit soggy. Same with the burgers, if they are correct. Last time I had one fixed, it cameout dead cold. Great people, very friendly, but execution is lacking on the food. If I have the time, I generally will driveto a Whataburger 10-15 miles away just to avoid the frustration.

Ordered curbside. I checked in and waited for 25 minutes. I finally went in and was told it was going to be a few minutes. When I expressed my frustration, the worker walked behind the wall and returned with my food. It was cold. I had ordered breakfastand by this point it was 1130 so breakfast was over. This location is unorganized. Although it?s the closest to my house afterthis most recent experience coupled with the previous ones I will forever drive by this location off 3009 and I highly recommendyou do the same.

Consistently wrong orders. Completely missed fries online order. Got home realized, returned and was asked if I wanted them! Of course- you kidding? More workers talking than working, never fails slow to provide food, and can't get it right. Missing inall categories cost, accuracy/quality and speed. Good luck... multiple others with same issue in short period I was there.