Okto By Earth Ocean Group

This restaurant is closed. OpenTable should not be allowing reservations.And E&O should show some responsibility. Needless to say, we had to find a last-minute place to eat dinner in order to get to the theater on time and ended up with fast food.

My husband and I showed up for our reservation Saturday night, walked up to the restaurant and it said temporarily closed. We were completely shocked. However, it then clicked why no one was answering the phone when we were trying to be courteous to the staff and other reservations about running a few minutes behind. My husband and I made these reservations in December for my birthday before going to see a show at the Arnoff. We are absolutely disgusted that no one would call or email to let us know the restaurant was closed. What the heck? Who does that to customers? Especially when there is a Broadway show in town! With it being a Saturday night with a Broadway right across the street, we were unable to get a seat anywhere and had to wait until 10:45, after the show and after the dinner rush, to eat dinner. I will also add we had both worked all day and skipped lunch so we were very much looking forward to dining at OKTO and having a meal. There was nothing on Google or your social media that mentioned they were closed and Open table is still allowing reservations to come through. Last, this isn't the he first time something like this has occurred at your restaurant to us. Last November we came in before going to another show. We sat at our table for a good 30 minutes before the SA finally caught on our server had never been over. What we had hoped to be a nice date night of enjoying dinner and drinks turned into shoving our food down our throats so we would make our show and got there right after it started. We were hoping this time our experience would be better, but ended up just putting a complete dent in our evening.

We had made reservations a month in advance and confirmed when we received Open Table's notice. We showed up prior to an Aronoff performance and a sign on the door said they were temporarily closed! We couldn't find another restaurant close, so ate at the bar at Prime. Any type of notice should have been provided to customers with reservations.

There was a sign on the door saying the restaurant was closed. No one ever called to let us know. We had reservations before seeing a show so this was disappointing. Will not be returning to this restaurant.

I was really looking forward to dinner but unfortunately when we arrived there was a handwritten sign on door stating restaurant was temporarily closed. I received a reminder alert to confirm reservation but nothing to notify me to make alternate dinner plans because of closure. We had tickets to Aronoff show.