Loyalty And Lounge - Scottsdale

Worst place. Friday evening in oldtown and place was dead...this should have been our first clue. multiple bars in the place but only one outside open. waitress was rather dry and did not have menus, ice or draft beer (it's too hot here for draft beer said the waitress) then our food queso dip was the kind you get out of a pump and the ball park or something and the wings tasted like they were fried with fish oil.....food also was served to to go boxes. needless to say we had ine beer and left without eating our food. I will never go back and was sooooo disappointed it was rather surreal. Hoping soon they will go out of business or change owners and put something that belongs in old town what a waste of a great building and space ?

Where do I start?? I have recommended Loyalty Lounge to many people as being 1. Black Owned2. Having Good Food3 Decent DJAlthough the crowd is more on the younger side I thought it was a great establishment. Until last Thursday that is! I brought my son cousin whom were visiting from Minnesota as I felt Loyalty Lounge was more of their speed. The waitress Breyanna was very rude and ignorant. I had one piece of catfish asparagus she brought me Mac N cheese, then had an attitude when I told her that it was wrong. She charged me $64.00 for a pc of fish, asparagus, and a Tito’s with soda water. I felt that I was being overcharged, the waitress became combative saying what she wasn’t going to do and so on! So I just paid my tab and left. Today I noticed that I had 5 different transactions from Loyalty Lounge totaling over $100! I have disputed this with my bank. I will never recommend nor sprang money in your establishment anymore! Which is sad because there are not many black owned businesses in Scottsdale

I am simply very disappointed! I called every number you guys have no answer so I went out of my way to reach out to you on Instagram just for you to block me and all I asked was how can I reach you, very unprofessional! it’s not OK to treat people that way after they did business with you and you charge my card multiple times more than you should have! I will not let this go simply because I don’t want this happening to other people so I am gonna request a response from a management please and thank you!

Food is great, hookahs are pretty good. But everything is expensive and if you ain't spending you gone have a long wait for anything you order.

Finally a place I’m familiar with! The DJ was bomb, I sure did save a few songs from his playlist. I’m def hood! The food was bomb. We ate them crunchy good wings, the okra was bomb and the catfish nuggets was bomb! Everything so fresh. The waitresses were so fun and didn’t leave you hanging.