Jack In The Box - Seattle

I'm really surprised by the number of negative reviews for this place. I visited for lunch today around 1:30 PM, and the restaurant was clean and virtually empty. After I placed my order, my food was ready in just a few minutes. It was hot and fresh. I ordered a number 1 and a number 4, and by the time I got back to my job site, everything was still very hot and delicious. Every employee I interacted with was friendly and pleasant.

This is the third time I've received poor service from this location. They messed up my order once again and charged me for something I didn’t receive. They don’t answer their phones, and complaining online hasn’t been effective either.

Is this place really open? It's around 8:30 PM and all the lights are on inside. The drive-thru menus are illuminated, but where is everyone? I've driven around three times and there's no sign of life. I can only hope it hasn't been broken into. Or maybe they just closed up without informing anyone. Either way, it's hard to see a reason to visit this place.

Where do I start? I was basically robbed for $50 by the drive-through staff (according to the receipt, her name was Valerie, I don't know who her older accomplice was, other than they were the only two properly involved in this crime. I worked at this JITB back in 2005. They've always had a problem with getting orders correctly, so that's why I worked there to pick up extra hours. It seems that truly hasn't changed since then, so no surprises that after repeating the order multiple times (with a bit a snide attitude from the drive-through thrown in for good measure, it was still incorrect. Would've been semi-acceptable to leave that alone, but then I noticed the shakes were small and incorrect (Valerie also took this opportunity to lie to me about the shake machine. Then I noticed the fries were also small and not curly fries like we ordered. They basically did the bare minimum and tried to stiff us with food we didn't order for $50. Needless to say, we went back to correct the order, handed them back the food, and basically got the finger. The lady immediately threatened to call the police and refused to refund my $50 and slammed the drive-through door in my face.

Employees at this restaurant are breaking the law and compromising food safety by not wearing proper masks during Covid. I saw a woman with no mask cough directly on food. The woman taking drive through orders had a mask, but it was pulled down below her nose, which makes it pretty useless. It meant she was breathing on my credit card, drink, and sauce. They needed a few minutes to prepare my order so I pulled around and parked but the woman who brought the food out had no mask at all and I saw her cough right into the bag. I asked about it and she said she didn't need one because she didn't work in the kitchen (and then she walked away from me while I was talking to her). That is not how Covid or food safety work and it is currently illegal in the middle of a pandemic. If one of these people came down with Covid they would be much more likely to spread it to dozens of patrons if not hundreds because of this carelessness. I wasn't going to eat coughed on food in the middle of a pandemic with cases spiking but they wouldn't give me a refund. I try to give people the benefit of the doubt. I have never written a negative Yelp review before this. Masks are uncomfortable. When I see people on the street without them I steer clear, but I try to think maybe they have asthma or something and can't wear a mask. However, this feels different to me. These workers have our lives in their hands and they could get so many people sick. Drive to a different Jack in the Box. There are several within a few miles. It isn't worth your health.