Galati's Family - Sebring

Good food. Okay prices. But they completely forgot about my order and I sat there waiting forever to have my pizza. The server blamed the cooks. The owner or manager blamed the cooks. It was a blame game and no one, including the owner and manager did anything to make it better for me like give a discount or make it free. They just used words and no actions to correct it. Words are cheap. Actions show how sorry someone is. No ACTION was taken. Just words of sorry . They could have discounted the meal or given me a credit or voucher for a next meal or discount. At least then I would have come back and they would have gotten a chance at another shot at my business and to make a wow impression. But instead they were more concerned with getting my money one time instead of building a long lasting relationship. I spent 50$ after tax and yet they still didn 't care to do something nice or appropriate to make things better and make an impression for me to come back again. So... Good food but poor service and poor business sense. For a mom and pop business, they need to learn how to conduct themselves like one on a service level. Words are cheap if there is no action to SHOW you are actually sorry. That 's basic business sense. The first thing both my server and the manager owner did was blame the kids in the kitchen while not seemingly having any idea how that sounds to the people they are saying this to. I don 't doubt the kids in the kitchen MAY be to blame, but damn how clueless are you to say this to someone and not understand how you sound and look as an adult and MANAGER saying this. You 're in a position of authority and power but you point the finger at people who work under you? The poorest leadership someone can show is to do this. The manager and owner put up their hands and said THEY want to be a leader but when times get a tad bit difficult they point the finger at those under them? But no doubt when things go well then these leaders will take most if not all of the credit. So if a local news spotlights this place as a great place to eat, they interview the owners and managers as the stars of the show with the spotlight going on them. But when the place is not managed well and the kitchen staff forgets about an order then don 't expect these LEADERS to have anything to do with that. Then it 's someone else 's fault. So, when you 're MANAGING someone apparently that means you don 't check on them to make sure they are doing their job and not forgetting orders? Hmmm. And again, this all could have gone down ok had the manager and owners DONE something to make it better. Instead they just used hollow words and left it at that. Pretty bad. So, at the end of the day, they got 100% of my money but 0% of my repeat business money. And for a small business who lives off repeat business. How does this make sense to anyone who operates in the business world? I really don 't understand people who think like this. Parking: Limited parking behind the business but plenty of parking very close to the restaurant. Parking is not a problem at all.

The pizzas there are absolutely the best, and the fried mushrooms one order will feed the whole table, absolutely beer battered hand dipped. Food: 5 Service: 5 Atmosphere: 5

Food was awesome service was exceptional, thank you to Marge for making us feel very welcomed. The A/C was little warm at 1st but cooled down a little before we left. The price was very reasonable. Again, thank you to Marge. Service: Dine in Meal type: Dinner

AMAZING food. Real Italians making real pizza (not chain restaurant pizza). The cheese were fantastic and the Italian beef sandwich is something Chicagoans would approve of! They're only open from 4-8 p.m. Tuesday through Saturday. We got there at 5:30 on a Friday evening and the place was packed, but it was definitely worth waiting for. Service: Dine in

Good food, fair price, great service. I was very happy. Solid pizza!! Service: Dine in Meal type: Dinner Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: 1 of Their Speciality Pizza's Parking space Plenty of parking Parking options Free parking lot