Bj's Brewhouse - Shaker Heights

Our service, food, and drinks were excellent and served promptly. However, we attempted to order a few menu items that were unavailable. It would be helpful to have a list of these items beforehand to make our decision easier.

We had to wait 10 minutes just for the receptionist to arrive! The waiter, however, was fantastic. He informed us right away that there was no pasta available, which is a significant part of the menu. We initially ordered calamari, but they didn’t have any. I chose the French dip sandwich, but they were out of that too. I then opted for fish and chips, only to find they were unavailable as well. Eventually, I settled on shrimp tacos, but they were so scant that you’d need a magnifying glass to see the shrimp. Thankfully, we had ordered avocado dip, or I might have left hungry. Another diner ordered salmon with broccoli and received an enormous serving of overcooked broccoli and the smallest piece of salmon I’ve ever seen. We definitely won't be returning.

Our pizza arrived looking like it had been flipped upside down, with all the cheese stuck to the top of the box and most of the sauce spilling over the sides. The salsa container for the nachos was clearly overflowing since it had no lid, and although the lid was put back on, salsa was all over the bottom of the box. To make matters worse, the nachos were also missing toppings. This is the second time we've faced issues with our order from this location, and we won't be ordering from here again.

We were seated by the front windows and moved because it was so cold there. There were 6 of us and most were happy with their food selection. My Philly sandwich was very dry, not ooey gooey cheesy as it should be. Our server Joshana was very good.

My experience with BJ’s Restaurant in Orange was the worst ever. To start I had a reservation at 4:30pm when I got there they could not find my reservation then it took them over 45 mins to seat us and the restaurant was half empty. After we were seated the service from the waiter was fine BUT it took forever to get our food. The restrooms were nasty there was tissue all over the floors spilling out of the garbage cans. When the food came my food was burnt, my brothers food was cold my mothers chicken was over cooked. This was supposed to be for a celebration for my son’s graduation but it ended up being a horrible experience. Needless to say I will never come to this BJ’s again.