Zanzibar Soul Fusion - Shaker Heights

The visit of the Zanzibar was really an experience. Tanisha's knowledge about the menu was excellent. It seemed a variety of foods. We had a party of about 20. I felt she understood Southern cuisine and the ambience was welcoming. Very few errors in orders and only a few orders required to be cooked longer. We will return.

Very nice atmosphere! I love the soul food selection!! Food is delicious!! My family and enjoy our culinary experience there very much! My employees even order dinner online for work.

Well, I visited Zanzibar Saturday March 8 2014. No problem with all employees was pleasant server Marhosha (Spell Check) was great. It was my day I had a party of 7 I made a reservation online 3 weeks ago and everything went smoothly. Food was brilliant from the shrimps and grits to the ruck chicken and grill salmon.

We enjoyed our dinner experience. My advice is to make a reservation. We had no reservation, but waiting wasn't as long as they said. Baked and black catfish was very good. We'll go back. Satisfied customer.

We were very disappointed with our favorite restaurant!. We went to Zanzibar Soul Fusion for an early dinner on Saturday night (6/15/13). We arrived very early, around 4:30 and were seated outside on the patio in Zanzibar 's new location, which was previously Sergio 's Sarava. It took our waitress, Sandra, a while to get to us. There were two other tables occupied on the patio and she had the whole section. We ordered appetizers: fried green tomatoes and Soul Rolls. Both arrived cold and obviously having sat in the window for a while as the lettuce was wilting under each dish. The tomatoes were greasy! We never got appetizer dishes and, instead had to eat off of the serving dishes. My cousin asked about a specific martini. Our waitress told us they didn 't make that drink but that she would bring us martini menus. The martini menus never arrived, with Sandra missing her first chance to up our checks and her tip! We ordered and she never asked us what we wanted to drink, missing another chance to up our bottom lines. Our food was brought out by a different server. We both ordered the chicken and waffles, our favorite dish there. The waffles were raw in the middle and the chicken was gamy and overcooked (like it had sat and been reheated), as were the greens my cousin ordered a la carte. We mentioned the underdone waffles and over-done, old tasting chicken, and tough greens to Sandra and she said okay and walked away. The next time we saw her she was bringing our checks. Sandra never offered or tried to sell dessert to us; yet another time she could have up-sold us but didn 't. Every time we finished our waters, we had to ask for refills which were slow in coming. All of this being said, we will go back to Zanzibar, because this is the first real problem we have had there. I must say that every other time we have gone (in their old location, next to the movie theater) the owner has been present and we know he could not have been there this past Saturday because he is a stickler for customer service and quality so this latest experience was a real shock! We know he was not present when we were there or these things would have been rectified, immediately! Is it because they have not settled in to the new location? Is there someone new in the kitchen? Does the staff need some retraining? All of these are possible reasons for the breakdown in service and quality but none of them are excuses!