Frankie Benny's - Sheffield

As a family, we had been shopping at the Meadowhall Retail Park (not Meadowhell itself because [internally shivers with horror] and were wondering where to have lunch at the next door Valley Centertainment, and decided on this place. As we were getting ready to go inside we realised that the last time we ate at a Frankie Benny 's was pre-Covid, and we were really looking forward to it. Anyway we had barely reached the 'wait here to be seated ' bit when our server (Abbey was with us and, obviously noticing that two of our party use crutches, said she would seat us where we would have to do the minimum of walking, roughly equidistant between where we came in, and the (ahem facilities. So not only was Abbey attentive to our needs from the start, it continued throughout the meal, she was friendly (not just the 'Have A Nice Day ' type where someone is obviously repeating a memorised script, but every word seemed genuine , helpful and informative. As for the food, it was as delicious as we remember, well seasoned, and as well presented as humanly possible. (I challenge anyone to present a bowl of beans as anything other than a bowl of bean . On the whole, mainly thanks to Abbey 's brilliant attitude and demeanour, a wonderful experience, one we hope to repeat before another 5 or so years pass.

7 of us to eat, pre ordered the table, we couldn't fit in the booth, told. Would 3 of you like to sit in the next booth.... We moved into another booth and chairs were provided, very cosy, 3 of us playing kneesy .... Eventually ordered, great waitress.... I had the double stack bacon cheese burger, the others had various combos off the menu... Mine came, the fries were cold, I asked for new hot fries, off it went, the plate came back with less fries than came with in it the first place...guess what.. They were cold..... I asked the waiter. . Just put your hand on those fries... They're the same as before.... His answer was... Please don't be rude sir.... He took them away again..... This time, the.... I assume... Manageress brought them back... Piping hot.... Great...... Eventually started on the burgers.... OMG... Horrendous..... Tough chewy beef..... The bacon looked actually welded to the burgers and the cheese was melted to beyond recognision..... I just left it.... My 2 sons took over the burgers.... They couldn't believe how tough they were...... £17.....for that...... The other plates were empty and everyone said it was good.... But sadly I drew the short straw.... They will be going again I suppose.... But I won't be joining them.....

Absolutely terrible. £17.50 for New York BBQ chicken (hunters chicken) not worth £17.50 at all. I sent the meal back as the chicken wa like warm, I was given a fresh hot chicken. I will not be going to this chain of restaurants again. I prefer to go and have a pub meal which is worth the price

Lovely food, great service. Good sized portions. Was very busy when we arrived, but this didn’t seem to effect the speed of the service. Food came out in a timely manner.

I’ve not been to Frankie and bennys for a good few years and was a little worried coming for a friends birthday, as last time I came it wasn’t a very good experience. However my experience today was amazing! Our server was called abbey and she literally Went above and beyond for us ! She was very helpful and said everything with a smile on her face! And the food wow! When I say it’s the best food I’ve had while eating out for a long time , I mean it! So tasty and really good portions ! So Thankyou , I will definitely be returning