A&W - Sherwood Park

Nice to have an option for highway food! The vegan burger is pretty tasty- but I kept worrying it was meat

Order at the drive thru. When I reached the window, I was ask to park in front of the building because it would be another 2 minutes for the fries. As I'm waiting, 5 minutes goes by, and I notice the a w gentleman going to a vehicle beside me to retrieve a bag from the customer. I went inside to inquire and I was told that he gave our food the the wrong customer and now I have to wait again. I asked for my money back and left. The customer service is very bad at this location. This was not my first time having a bad experience.

The lady helping us kept trying to close out our order before we were even done ordering, then got our order wrong after being repeated three times, and was rude when I had asked about missing items. If I could give 0 stars for service I would

I went through the drive thru. I ordered my meal and a diet root beer. The guy handed me my drink first while he went to retrieve the food. I took a sip of the drink and it was regular root beer. When he handed me the food, I said, Oh, sorry, but this is regular root beer, I ordered diet. In a thick Indian accent, he said, No, no, you said regular. I said, No, I said diet. I always order diet. I don 't even drink regular pop. He said, No, you said regular. I said, Um could I just get what I ordered please. He outstretched his arm to try to give me the drink again. I said, No, that 's not what I ordered. I want a diet root beer please. He stared at me, and then he said, Ok, ok, you just take it then. I 'm thinking what is happening. I said, No, that 's not what I want. Can I just speak to your manager please. He sighed, and said, Ok .He closed the window, and then opened a minute later and gave me a diet root beer. I said, So were you just not going to give me my drink then unless I spoke to your manager? He said, No, no, I gave you drink. I said, Ok, just so you know, in Canada, when you give somebody the wrong order, normally you just say, 'oh sorry about that ', and you just correct the order. You don 't argue with them. He just sighed and stared at me. I drove away and will never go there again.Teach these new immigrants better customer service please! Perhaps scamming is common in their country, but I wasn 't trying to scam him. I ordered a diet root beer and all I wanted was my correct beverage.

I asked for no mayo on burgers. got mayo on both. They took them back and just threw them out in garbage . Would make more sense to give to customer as a gesture of good will, while remaking them correct.