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Contribuisci feedbackI met up with a friend who was passing through the area at 3:30 AM, and options were quite limited at that hour. We were informed that we could place an order, but it would have to be for takeout. There was only one employee working, so we ended up having to eat in my car. The menu was also limited due to the staffing situation.
My sister-in-law ordered a sandwich plate, but only received the sandwich. When I inquired about it, the server acted surprised and said, “Oh, you wanted the plate?” It wasn’t clear that the order was only for a sandwich. After finishing our meal, we waited about 4 minutes to be cashed out, during which our server continued to ignore us. I understand that it can get busy, but the restaurant wasn't crowded at all; we were her only table. Having worked as a server for 3-4 years, I know what it’s like, and I don’t mean to sound overly critical, but I’ve never encountered service like this before and would never treat my customers in such a manner. I don’t expect top-tier service at a diner like Waffle House, but this isn’t how customers should be treated. We all have bad days, but it’s important to remain professional and at least put on a polite smile and listen to the customers.
The food was excellent, and the chef really did a fantastic job. However, the cashiers seemed a bit distant and unwelcoming. If I hadn't been so hungry, I might have expressed my frustration, but I'm glad I held back. Overall, they did well, but I hope they can improve their attitude—everyone has their own struggles, and a little kindness goes a long way!
The waffles are excellent, but the portion of hash browns for takeout was insufficient.
The restaurant was bustling, but the chef managed everything exceptionally well. However, I was quite let down by the cashier's attitude. If I hadn't been so hungry, I might have said something about it, but I'm glad I kept quiet. Overall, they did a fantastic job; they just need to work on their customer service. You never know what someone might be going through!
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