Panera Bread - Shiloh

Not impressed went in for a breakfast sandwich and they were out of eggs. The line to order was held up because they couldn't find a manager to make change for the cashier.

How can a bagel be so dry and weedy? Pretty sure this was yesterday's bagel. If it was made this morning you need to go back to the drawing board or stop selling bagels. Only gets two stars because staff are nice.

This is the worst bread co ever. Waited in the drive thru for over 30 min, said screw it and went inside, only to be told to wait....... The layout is horrible, and the service sucks.

I live in the area and frequent the Shiloh, IL location often. I have experienced the following issues lately: the drive thru is closed at 9:30 am several week days, they have been unable to serve salads, drive thru also closed during a Saturday and Sunday morning, out of sausage, and out of French bread. I have gone to the location in Fairview Height,IL when I have run into these issues. Very disappointed I have to deal with this trying to keep money in my community!

Walked into this place and stood at the register for about 10 minutes until the group of employees even noticed I was ready to take an order while they were working behind the register. After I stated I 'm ready to order, the manager said we just assumed you were trying to figure out your order . While I was taking my order, the manager was taking bagel inventory and when I was speaking she was shaking her head with her back toward the cash register. Then we placed our order and in the middle of placing our order the manager said to us that the dining facility is closed and you will have to get your order to go. While the manager told me this information there were people still seated in the dining room eating. I mentioned such things to the manager and she said that she would be asking the customers to leave as they were closing in a couple of minutes. Please note. My kitchen is under remodel so I came to Panera specifically to sit down to eat dinner. Anyways, we placed our order. Waited about 20 minutes and the customer service associate forgot to get our bagels ready for us as we order these to go. While also waiting the customer service associate cashier forgot to give us our cups to enable us to create a drink at the soda fountain. While waiting for our order the employees were standing around on their phones while other employees were slowly preparing food. Employees also did not have their hair in buns and a few of the girls had hair to their waist. Ew. So then the cook manager stated we could sit outside. So we sat outside to eat. When we finished eating we searched for a trash bin to put our food in. No trash bin was available for outdoor seating. So we placed our trash in front of the door way assuming an employees would come outside eventually that he or she would eventually see our trash. After leaving our trash an employee came outside and tried to come up to us to say something but we kept walking away. Don 't go to this location. It is very dirty, unorganized. The manager does not have a grasp on her employees and to get things done in a timely manner.