Portillo's Hot Dogs - side

I love Portillo’s!! Classic hotdog cup of chili killer combo.

Great Chicago-style Hot Dogs Great Italian Beef sandwiches in a lively atmosphere

So worth the hype! Amazing hotdogs and the infamous chocolate cake is truly delicious.

Our order took 1 hour and 20 minutes from the time that we placed the order to the time it got delivered to us. We ordered through Door Dash and the order went through three Door Dash drivers — the first two drivers abandoned the delivery after showing up to Portillos and because the order wasn’t ready when they showed up. We ordered the Italian beef sandwich and it was disappointingly dry and bland. The polish dog was ok — it wasn’t great but it wasn’t horrible either. We also had the spicy chi … – show

Terrible customer service. Waited 45+ minutes for a pickup order with nobody there to acknowledge it. Big fan of Portillo’s, but not sure I’ll ever be coming back after this experience.