Firehouse Subs Simpsonville

I had the most awful experience at this Firehouse today. Usually when I go everything is calm pleasant and the workers are nice but I came today at 2:00 p.m. eastern time and it was terrible. I tried to get the $16 deal which included two medium subs two chips and two drinks and it said do it in the app or online I tried to add it online and it kept giving me error messages I don't know if it was because too many orders were being put in or something but I went into the restaurant to see if they would honor the deal because of the error messages and I had some coupons of my own with me. I asked the first guy could he honor it because I couldn't get it to go through online or on the app he wanted me to log into the app and show him that it's saying an error message and so I tried to log into the app but my phone was taking a really long time it's my fault I need to get rid of this phone it's been with me a while now and I've dropped it plenty of times but he was acting rude and then another young lady came up and she was like no, we can't honor that because it says online or on the app and I told her well online and on the app is giving me error messages and then I said okay can you just use my coupons one of my coupons said free combo and it it had chips and a drink in parentheses . I've had a bunch of firehouse coupons before because I go to Firehouse quite frequently I usually go to the one on woodruff road though and when it says free chips and drink it doesn't say free combo the coupon says free chips and drink with the purchase of a sub she told me that the free combo meant the chips and a drink the free combo didn't include the sub so I had another coupon and she stacked that coupon and it ended up basically being the same as the $16 but there was a lot of people behind me and I literally had to be embarrassed in front of all those people just because they didn't want to honor a $16 deal online and they were rude and then to make matters worse when I finally paid for everything and got in the car and my mom and my sister tasted their subs they said they were disgusting and I don't know if they were going too fast or what the situation was but the subs were gross and it was just an overall really bad experience right before Easter. It truly ruined my day.Wheelchair accessibility: No wheel chairs for the disabled

I pray they don’t get rid of Hawaii barbecue sandwich I beg you

Once inside, atmosphere was very inviting. I ordered a medium hook n ladder with oil and vinegar added? Yum!!! And, the sandwich was nice and warm ?

They service their online orders before dinning room guests. We waited on 2 subs for over 20 minutes and there was little people in the dinning room. Personally you should service your face to face customers first.

Food is good, but I ALWAYS have to wait 40-45 minutes to get it. Even if ordered through the app ahead of time and there are 3 people in the kitchen...