Burger King - Smyrna

If you want more stars, stop making people pull up to the far corner of the building like you've got a third window when you don't. It lowers your metric for time customers spend at the window but it takes longer to actually get my food.

I had to wait in the parking lot for my food, but i didn’t even care because of the service. The guy at the window was courteous and friendly. He explained to me why I was waiting and that my food would be right out. And the lady who brought my food out was engaging and joking with me. They turned a negative experience into a positive one. I appreciate and respect that so much! Well done!

Bad service, there is a girl who can never place the order, and it takes a long time to do it, she sits there doing nothing and just looks at you, but she doesn't respond to bad service from her.

Buy a 15 dollar meal and only get half a carton of fries . For one the burger wasn’t worth that and the fries were disrespectful. Horrible cheap establishment . Go elsewhere for that price people. I’m not even going to waste my time calling and complaining.

I used to go this location frequently, and I will not return. I found hair in my food, not once, but twice. I have experience in fast food, and know that it can happen from time to time; even when proper precautions are in place. However, I am absolutely disgusted after bringing this particular issue up with a manger at this location. I told her I have found hair twice now in my food. I explained to her that I don’t have the time to bring it back, as my lunch is only 30 minutes and I can’t afford to miss any extra time from my scheduled meal break. She then explained to me that “the dude in the back is bald and he don’t have no hair. I have dreadlocks, and my dreads don’t ever lose any hair, because they are dreads, it don’t make any sense of why you would find hair in your food. I can’t lose my hair because I have dreads and the dude back there is bald so that’s what it is.” I was DUMBFOUNDED at what I was being told. I know first hand, you are to be more professional than what was presented to me. I was flabbergasted that she insisted she “couldn’t lose hair because she has dreadlocks” as ANYONE can lose hair regardless of what hairstyle you have. I was completely disturbed by what I was being told. I have yet to return to this location. I cannot bring myself to go to an establishment where they refuse to wear hairnets/take proper sanitary precautions.