The Snowmass Kitchen Starwood

Only upset when the bill came and our glass of wine was 21$ each. It had been brought out to try and the price was not mentioned. Next time I’ll ask

While the staff tried really hard to make us happy, they were stymied by horribly poor management an training. The menu changed from the time I made the original reservation the excuse being the food truck didn 't make it . It took 15 minutes for the staff to find wine glasses suitable to the wine we ordered and, even then, they were not the correct style. The food was okay, except for my trout, which was over-cooked (likely as a result of it sitting under a heat lamp while we finished the appetizers). If this Westin is a franchised operation, I would revoke the franchise! I have had many Starwood experiences and this was not up to the brand 's reputation. The on;y real positive was the attitude of the wait staff, which was extremely upbeat, friendly and helpful.

If you think you are going to get the dinner menu you see on this app think again. When I mentioned this to the waitress it looked like she went to talk to someone, came back and told me it was their ‘short menu,’ and that it’s very similar to online. The only thing similar was a Caesar salad. I told them it’s nothing like what I saw. They forgot my daughters lemonade and when it finally arrived it was just water with lemon and melted ice and they charged me $5 and said it was a soda $5??, I don’t usually mind if the kids like it. They messed up my order and I was just done. Very frustrating experience, and I never write reviews. I’ll give them something, they took a whole 15% off the bill which was $4.95. Thanks for paying for the ‘soda’ lemon water. Will not be going back.

Kitchen was slow getting food out. Restaurant was understaffed and our waitress was poorly trained. Forgot my entree order entirely. Cheese pizza was like a microwave product. We just asked for check and cut our losses.

It was incredibly overpriced and the selection of food items was minimal. We were very disappointed to find they had no menu only a buffet. They didn’t even tell us how much the buffet was so we were extremely shocked when our bill was $350 for a party of two adults and two children who all drank tap water. We felt like we were taken advantage of. I would not feel comfortable recommending this restaurant to anyone.