Hard Rock Riviera Maya - SOLIDARIDAD

Currently here and we have a very difficult time. Overall, the staff is not knowledgeable or accommodating. I even argued with an employee about soy sauce with gluten. Language is also a problem. I hope our trip will improve. There are basic options on the buffet. A place made us gf pancakes for breakfast. Zen Restaurant had selected a total of about 4 items on the menu gf.

We found the resort staff very helpful. Every time we checked a sit down service, they ask if someone in your party has an allergy. Some employees did not understand the allergy, so they immediately broke someone who was sure we understood what was safe. They have a small selection of Gf-Danish/Broten at the buffet breakfast and dinner. Be careful and ask if you are not sure! We didn't get sick and enjoyed all our meals.

It was almost an effort to help some of the staff with gluten-free, I tried to explain that taking food from the buffet would be dangerous to me. I'm not sure the restaurants in this resort are safe.

Currently here and we are having a very difficult time. Overall, the staff is not knowledgeable or accommodating. I even argued with one staff member about soy sauce having gluten it. Language is also an issue. I hope our trip improves. There are basic options on the buffet. One place did make us gf pancakes at breakfast. Zen restaurant had a total of about 4 items on the menu marked gf.

We found the resort staff to be very helpful. Every time we checked in to a sit down service they ask if anyone in your party has an allergy. Some staff didn’t understand the allergy, so they immediately brought over someone else who made sure we understood what was safe. They do have a small selection of gf danish/breads at breakfast and dinner buffets. Be cautious and ask if you aren’t sure! We didn’t get sick and thoroughly enjoyed all of our meals.