Kfc - South Bend

Ordered a chicken strip meal, 1 spicy chicken Mac n cheese bowl, and 1 regular famous bowl. Was told there would be a 6 minute wait on the chicken strips then we got to the window, paid, and were told to pull ahead and wait?no biggy. 22 minutes later, aman steps out and asked my sister and I if we were waiting on something?Yes, our food. 7 more minutes to by, our food comes out.Everything is right but the Spicy Chicken Mac N Cheese bowl. I go inside, no one is around. I stand there about 2-3 minutesuntil a woman comes out. I tell her this is regular chicken and not spicy. Instead of making it right, she takes it, and layersabout an inch or more of some type of hot sauce then hands it back. Not only was it inedible due to the amount of sauce, but herlack of care for the food or customer service or the time it took didn?t help. I?m a server, have been since 2010 and this wholeexperience was unacceptable no matter fast food or sit down restaurant. ?T? needs to be re-trained or find a new line of work.Wouldn?t recommend this place to anyone. Picture attached to see the disgusting mess she made of my food. Side note, the placewas dead and it was about 8pm when the whole thing started.

Shout out to the best KFC. One of the ladies at the drive-thru saw me bite in to a bad fry while waiting on my honey and hot sauce. I quickly spit it out and didn't know she was there. She saw and I apologized. When I parked in the lot. She came outwith a fresh bag of fries. I didn't even have to ask. Great customer service!

Can not add a photo, but the new mac n cheese bowl was barely filled, they get a child meal with popcornn and mac n cheese instead of the regular famous bowl. this place seems always dinge to forget, but through the journey thru go not everyone inspected the bag until they come home. the only positive at this place is the staff in the regular polite.

Why is the lobby never open? Never have pot pies available!!! Always waiting 15 minutes for order. Rude on drive thru speaker, no sense of urgency! Watched 5 cars come after us and served before us. Very poor service.

Terrible service. Never answered me at drive thru. Had to drive up then they said they could hear me but just didn't reply. Then they were short of thighs but offered to replace a thigh in the bucket with a single wing. Aren't thighs and breasts usually considered worth TWO wings or legs? I asked for two and they complied but with attitude. This was a MANAGER!?