Smoosh Cookies Jones Crossing

So many possibilities! We stopped in to cure a craving and wow! It was hard to choose. I ultimately went with salted caramel truffle ice cream smooshed between 2 brownies. We also got plain vanilla smooshed in a donut with fruity pebbles. Next time, I will definitely get the outer layer warmed up and I think that would have been over the top! The employee was helpful, talkative, and genuine. Brett maybe? We will be back!

It was delicious. However, management needs to get a bit more involved.Sign said “closed,” but when we poked our heads in and asked, obviously open at 6pm. But the employee didn’t fix the sign. We watched potential customers walk up, see the closed sign, then leave.Bathroom sink didn’t work. No water.No napkins. Anywhere. And the employee disappeared into the back as soon as we were served.Dining area is uncomfortable. No music, no tv, just plain tables and walls. Felt worse than a hospital waiting room.

Extremely rude employees and past management does not care about you as the customer. Also, when we visited THEY DID NOT TAKE CASH they were super rude about that as well. We had a large group. It was shortly after it opened and we were excited to try it. We took video to advertise for them for social media. We purchased 2 items. 2 more members of our large group went in to purchase and had a question about the no cash policy that was written in sharpie on a box. They were treated so rudely all because they asked about why they were not taking cash. The person had every intention to buy something (of course or they wouldn't have came in the store to begin with) and the person that questioned the no cash even had a card to pay with but, was treated so rudely that they decided to leave the store and go somewhere else close by for their dessert instead. That place is a competitor of Smoosh did take both cash and card and was very friendly.There were 2 people in our group who purchased ate from Smoosh that day. The smoosh ice cream was ok, but overpriced. One of the employees was extremely rude on two separate occasions to two separate people now some random person who claims not to work there but seems so to care so much on facebook review is cussing at me and threatening me all while the business does nothing hmmm. Just proves the lack of customer service which was one of the complaints. Also, the window is shattered which was really weird. All in all, even without the horrible experience we had just because we asked about the cash policy, I wouldn't go back anyway. The ice cream was just ok. My churro was hard and borderline stale. Not to mention, the whole dessert was a whopping 700-1200 calories. No thanks!So many other great cookie/ice cream places in town that are friendly, have great customer service, are kind, care about their customers and retaining them like:-Great American Cookie in Post Oak Mall-Nestle Toll House in the mall-Tiff's Treats-Cold Stone Creamery-Farmhouse Creamery-Oh-My-Soul Cookies Cakes-Freezing Cow-Swirls-Hey Sugar-Zero Degrees-Sweet Horse-Fire Ice-Paciugo Gelato-Marble Slab CreameryI have frequented many of these businesses and have had great experiences and wonderful customer service unlike Smoosh.

I was pleasantly surprised how well everything tasted together. Great experience

Fantastic service! The server was so attentive. It was a disgustingly giant ice cream sandwich, (instant diabetes kind of delicious). Pick your base (cookie, brownie, donut), your ice cream, and a topping!