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Contribuisci feedbackDELIVERY. 45 dollars in food. 5 dollar tip. Missing items. Had to take pictures and send them in order to get them to cook and deliver the missing items from order. Kept telling us to check the bottom of the bag... You can only empty the bag completely once... 30 min later, still no food, and now they have no drivers in the area and we are supposed to drive to the store to pick up the food that had been sitting there...
This is the best Chinese food place ever i swear! Everything is so good, i’ve been getting food here for years and they never disappoint.
Food is normally always good. That's why we have been customers for many years. However we had a horrible experience with the lady behind the counter making faces and remarks because we didn't tip her. We literally paid over $50 for 3 meals and some crab rangoon. On top of that we picked our food up. It wasn't delivered. That face that the lady made and her remarks is ridiculous. The cooks made the food. You did what? Handed it to me! If I don't want to tip I don't have to. Makes me not want to go back.
This establishment deserves a negative rating if it were possible. Despite clear instructions about my dietary preferences and paying extra for specific substitutions, my order was incorrect. They served pork despite my request otherwise, and when I raised the issue, they simply scooped it out and replaced it. Moreover, the service was Terrible—being denied access to the bathroom and when I asked for napkins I was given just ONE single napkin for a full meal which was unacceptable. It's regrettable to see customers treated so poorly, ensuring I won't return to this place. Mind you my total for this meal for $20 and i tipped $5 before receiving my food. You would expect some quality service after tipping an establishment.
We order 2 times per month from here for over 7+ years. They don't deliver on their own anymore, they use Uber. They forgot to include the gravy sauce for my egg foo young. I called and the woman said that it would be a 1/2 hr. After 90 mins, we called again, and accused us of lying about a cup of gravy, then said they wouldn't bring it, then said they can credit my CC $2.00. After spending $70 collectively with my co-workers, and a decent tip to the driver, I get dry egg foo young, sticky rice and $2. DONE WITH SAM FONG, China House on S. 27th St now has our business.
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