Cafe Rio Fresh Modern Mexican

Had never been to a Cafe Rio where they forced you to order at a kiosk. If you have dietary restrictions, good luck. No one is readily available to ask questions. The fast food workers are barricaded behind a metal wall type thing and act annoyed if you disturb them. They were supposed to call my name when my order was ready. I did not hear them and they did not bother to try and call my name again so my food was lukewarm when I got it. (Having never been there before, I did not realize there was an electronic screen you were supposed to look at to see your order's progress. If you want a highly impersonal dining experience in a white antiseptic atmosphere (the decor looks like a hospital dining room then this is the place for you. On top of all that, the food gave my husband and I digestive issues for a full day afterwards. We have eaten at other Cafe Rio restaurants and had good experiences.

Really good food, but this restaurant is digital only, so you can't go in and order in line like other locations.

South Jordan location has gone downhill every visit for the last few months. Employees are rude, service is slow and we get charged different amounts every visit for the EXACT same order. Very disappointing that a once great location is now terrible.Kid-friendliness: South Jordan also doesn’t allow our kids nino quesadillas anymore, they told us all food must be charged, regardless of how many adult entrees we had.

The food was pretty good, I'll give it that, and that's the most important part. But they managed to create an atmosphere where I felt like I ordered from a vending machine at the mall. Zero interaction, and if I wanted to pay with cash, I suppose I'd have to stand around and hope I get acknowledged.

Very bad location. They forgot to include items in my to go order and when I called back and asked for a refund they offered me a one dollar refund….. It seems like they are better at making jokes than they are at making food.