Dixy Chicken - South Tyneside

I decided to try Dixy Chicken for a change and on initial appearance it seemed OK. I was stood waiting for six minutes and nobody was present to take a food order, there was somebody scrubbing a grill whilst on a mobile phone and two others members laughing and joking towards the departure door from the kitchen to the prep area. There was also up to 40 portions of food cooked off and drying out severely by the discolouration on the batter, I found the customer service to be the height of unprofessionalism.

The food is decent from this place, usually satisfies the taste buds BUT their service is questionable at best. I always seem to have to wait 20-30 mins over the quoted collection time, every time. Shame because the food is decent quality and good value for money.

We decided to use the Dixy Chicken website to order and the order was accepted. After waiting 30 minutes we then received a phone call telling us that orders were not accepted after 12 AM. I called back to ask why the website accepted the order and also why it took them 30 minutes to call us and let us know. The response was simply that they did not bother to update the website. No offer of redemption at all. They did not seem too bothered that they had completely wasted half an hour of our time.

The chicken was cooked beautifully once again at this restaurant. The service and food quality here are consistently high. I would definitely rate this place above KFC. They also have a good variety of combo options on the menu.

My family and I decided to change things up for dinner, so we opted for a family meal/takeaway from Dixy Chicken. Unfortunately, our experience was very disappointing. One of the pizzas we ordered was not included in our delivery, and the chicken we did receive tasted like it was undercooked. On top of that, all of the food was cold. Even when the missing pizza arrived 30 minutes later, it was still cold. We have decided not to order from this restaurant again as it was a total waste of money.