Admiral Sir Lucius Curtis - Southampton

My family and I went to this restaurant for breakfast. When we entered, we were left standing there, waiting for someone to greet us and show us to our table. We ended up finding a table on our own while the staff stood chatting amongst themselves. I had to interrupt their conversation to ask if we were supposed to order at the table. The older woman gave me a dirty look as if I were an inconvenience. The restaurant was nearly empty, so there was no excuse for the lack of attention. The customer service was terrible, and when our breakfast arrived, it was mainly cold. This experience was not a good representation of Wetherspoons and was the worst one we have ever been to.

I was very disappointed by the behavior of a man named Shaun at this restaurant. He singled out my friends for being under shelter during a heavy rainstorm, instructing us to sit down while not approaching others in the same situation. It felt like a form of bullying, as he seemed to be seeking a reaction. When one of my friends, Mark, questioned why the others weren't being addressed, Shaun took away the drinks we had ordered and initially refused to give us a refund or replacement drinks. Eventually, he did provide drinks, but still unfairly targeted someone defending a friend. Additionally, a female bartender smirked at my father, escalating the situation and stating that both he and Shaun were banned from the establishment. Fortunately, another employee, Sue, rectified the situation by informing my father he was actually banned. Overall, the restaurant needs to improve its customer service and address prejudices exhibited by its staff. It's a shame that one person's actions have resulted in the loss of good customers for this otherwise decent establishment.

It would be nice to receive a smile and perhaps a hello. I understand that staff have to adhere to lockdown Covid rules, but it would be greatly appreciated if they could crack a smile.

My last review was blocked so try again. Just avoid this place the staff are rude the managers even worse. When you call out the lack of basic customer service they bar you.

Completely unwelcoming and rude establishment. Very unfriendly staff/management!!! I am certain that I will give this establishment a miss in the future and advise any prospective visitors to do likewise.