John Lewis West Quay - Southampton

Although our toasties where lovely the time it took and the queue were unacceptable. Only 2 girls on this counter taking the orders, making the food and then taking the money, They were so slow. On the cake counter there were 5 people serving. There used to be a Supervisor around for any problems but we saw no one yesterday.

My friend and I frequently visit this restaurant for a drink. The server who made our drinks could use some training in customer service. We noticed there was no cutlery available, and when we asked for some, the server pointed and said, "It's over by the door... I don't have time to refill." This kind of attitude was disappointing.

We used to love John Lewis restaurant in Southampton, hadn’t been for a while and won’t be going back anytime soon. Staff are very slow, and look like they can’t be bothered, took ages just to get coffee and toast. Tables have been changed by the windows and look like they need a good clean. Carpets are really grubby. Not very hygienic at all.

Visited for a coffee on a Sunday lunchtime. Can’t believe how long it took to get 2 cups of coffee and it wasn’t very busy. The staff used to be so good but I feel things have definitely gone downhill. This may be down to cuts in staff. I was also very surprised to see them chewing away on gum whilst serving and clearing tables not really what I would have expected from JL staff. The restaurant itself is looking very sad, the carpet is disgusting and looks as though it hasn’t been cleaned in a very long time. Tables were also quite dirty. Such a shame as it’s a great location and I remember when it was always busy and service and food were excellent. As there are so many other coffee shops and eating places in Southampton I don’t think I will be hurrying back.

I believe that John Lewis should consider closing this restaurant as it does not meet the standards of a true dining establishment. Health and safety officials should inspect the premises as the carpets are unsanitary. The staff appear disinterested and there are few customers, which is not surprising. I will not be returning to this restaurant and am disappointed in John Lewis, as I have been a loyal customer for many years.