Chick-fil-a - Southern Pines

Chick-fil-A is somewhere I enjoy eating most of the time. Unfortunately, this location is not up to par with other locations. I would give it a solid D on the A-F scale. Service speed is adequate, however I have never received my correct order from this location in the 10+ times I’ve come here. There is always something missing or the order is completely wrong. Staff seems bored, low energy, and management seems not to care. I’ve watched a manager (or shift supervisor)here one her phone while others were casually chatting near the registers all the while there is one cashier and a massive line. I’ve had a cashier talking on her phone while I’ve been standing at the register waiting to order and be annoyed when I asked if I can order food. The thing that made me write this just happened, I ordered, got my food and the person at the drive through window handed me a bag of food. With half of the contents missing. Like there were chicken things without the sides and they didn’t give us the right drinks. Management, please help your store, everyone expects more from this company.

This is the best Chick-fil-A there is around here, always great food and service. This is God's chicken and you can taste it haha. Definitely worth going to get it at least once a week.

Eric Corbet! Do you still own this place? If so, you're losing your business due to these teenagers which you've put your confidence in. For the past three occasions I've gotten food from your establishment the order has been wrong. For years I've never had a complaint but things are getting bad. You need to reevaluate your business and managers. I just spent$15 on food I didn't order and it was hideous. I didn't realize it until I was home.

We rolled through the drive through here with five people in a van and everyone had a different order. The girl at the drive through got everything right the first time and everything we ordered was in the bags and correct. On top of that, it was all hot and delicious! Love this store!

I changed my review that I based my 1st visit on compared to recent visits. My order is not always right. And they are not the politest of the Chick-fil-A's I have been too. I get they are busy but, that is their job. I'm hoping the service gets better when they open the new bigger location. This Chick-fil-A is the closest to me so I visit there frequently. I notice a difference in the service depending on which team leader (red shirt) is working.