Chipotle Mexican Grill - Southfield

The sign on the door states that the restaurant closes at 10 PM, and the display also indicates 10 PM. However, when I arrived at 8:30 PM, they were already closed. It was frustrating to see a full staff sitting around, yet the restaurant wasn't open to customers. I can’t help but wonder if the owner is aware that this is a common practice, as it really undermines the business. This is one of the main reasons why restaurants end up failing!

When I finally sat down to eat, my food was ice-cold, and given Chipotle’s history of food safety issues, I am genuinely concerned about eating here. I do want to give credit to the girl who was trying her best with excellent customer service, despite being let down by her management.

This was the second time I placed an order online, and when I arrived to pick it up, I was told they had not received my order. I also had to wait while they closed yesterday morning. The door was open, and there were no signs indicating that customers should not come in, so people stood in line only to be told a few minutes later that the restaurant was no longer taking orders. Why keep us waiting?

This chipotle is always a catastrophe to order. we order in the rule online and almost every time if something is right with our order. we had missing items, wrong orders and once the load was closed, although the timetable said they were open. it is very frustrating to place an order and then to say that the thing is not available and a refund cannot be issued. 2 stars to give, because when we get our order, eating is great! really disappointed about how this particular location is executed.

I ordered take out posted on the online menu from this local Chipotle Mexican Grill so I cannot speak to what might be ordered directly at the restaurant. The Paleo Salad was served hot with large, tender, ample chicken pieces. Maybe it was the heat, but the romaine was more wilted and unappetizing in appearance. Know too, it is hot pepper spiced, especially if you are sensitive. All in all, it was a hot, healthy filling meal.