Potbelly - Southfield

Fantastically run potbelly franchise. Staff is always very friendly even during the lunch rush

I picked up a grubhub order today....Jordan was friendly, and had great customer service. Even after he told me rite before I came in an Doordasher tried to fight him because they didn't have the order he was looking for. I told him next time report the Driver thru yall system.It's three parties;The RestaurantThe CustomerThe DriverALL CAN BE REPORTED ON!!! DONT LET ANYTHING SLIDE!!!!

I can't write a review for the food because we tried to walk in at 7:30pm and the door was locked. There was 1 person in the store and when she came to the door to unlock it, she only asked if we had a call in. When we said no, she locked the door back. Google and the sign in the door said they close at 9pm. We were hungry and really wanted to give them a try. It sucks when the restaurants information is advertised all wrong. Not interested in trying that location again.

I had an issue with my sandwich had ordered I spoke with Eric the General manager and he was so nice, professional and understanding he immediately went in to fix the issue and replaced the sandwich with not just a sub but the chips and drink for my daughter and I….thank you

Had a BLT slim sandwich and a chocolate chip cookie. It was decent had not been here in awhile. I just needed to put something in my stomach. But I can say they are fast and quick and one of the team members just asked me how was my meal. I thought that was nice of him to ask. ???