Mcdonald's - Spring Arbor

Good food nice staff Meal type: Lunch Price per person: $1–10 Food: 4 Service: 5 Atmosphere: 3 Recommended dishes: Mcchicken Parking space: Plenty of parking

1st issue was on 9.16.23. My husband waited well over 35 mins for a steak, egg and cheese bagel, breakfast burrito, a hashrown, and 2 large drinks. No apology from manager, food runner was super nice! 2nd issue happened 9.30.23 around 11:30am, I pull up to the 2nd drive thru and cars that pulled up to the 1st DT but after me kept getting waited on before me, and when I said something the rude lady taking orders sighed and did not use her manners. She waited on at least 3 cars before me and I think only took my order bc I said I've been here a hot min. I know this is mcdonalds, and I should not expect much, but basic decency and respect go a long way in customer service, and this location sucks at it.

Slow service, although the food was okay. The place is a little dirty. About a typical McDonald restaurant. Service: Dine in Meal type: Breakfast

Been stopping here a couple times a week on my way to Fort Wayne. This morning I ordered a sausage burrito meal at the kiosk. Several minutes later, an employee told me they don 't have sausage burritos today and asked if I 'd like something else instead. I asked for a sausage egg and cheese mcgriddle. Well, about another 10 minutes goes by, and the manager comes back with the 1st employee to refund my burritos because there 's a price difference on the sandwich. Manager walks away and I asked the employee is that the manager that just nickel and dimed me over 40 cents . He solemnly nodded his head to confirm. Teach your manager some customer service skills. I waited a half hour for my food and, as if the disappointment of being out of items wasn 't enough, was treated like it was my fault. The whole time I waited, it wasn 't until a 3rd employee asked why I was waiting so long that I finally heard an apology for my wait. Won 't be back to this location!

While the attitudes of the workers has greatly improved, they continue to over toast buns. Sandwiches like the Fish and McChicken are sloppily put together. Dietary restrictions: They serve nothing GF. Service: Take out Meal type: Lunch Price per person: $1–10 Food: 2 Service: 3 Atmosphere: 3