Steak N Shake - Springfield

The only thing I liked on the menu was removed, no one has set us, no one has brought our table or refilled our drink. it was all di. order and pay before you even sit down, including the top. I have no reason to go back. I hope the chef has the whole tipp, he was the only one who works and the entrance to the parking lot has probably damaged my vehicle.

Marina gave the absolutely best customer service! she made me sure to repeat my order back to me and she was very friendly when I arrived in the Drive-Thru window! my order was made perfect and my food was hot! I thank her for her friendliness and love for the detail!

8/21/22 330 clock. only a few employees work, but they have made a fabulous job. cook also took orders. he was exceptionally friendly, even if other customers were demanding. eat tastes great! cook even brought our shake to us and cared for more demanding customers. Get away!

Stopped on our way to St.Louis (2:00pm)-I had a bad feeling walking in-dirty windows, dirty tables, prep area was gross, employees were not welcoming, food was greasy…I should have never entered. This location does not represent the franchise in a positive light!

Seemed very short staffed. People working were very frantic and even had to turn people away since they were so behind. There was no ice for drinks and food order was wrong. Not the greatest experience.