The Big Biscuit - Springfield

First time and won't be back.Waited 40 minutes and order was never placed so waited a additional 20 minutes while the waitress re ordered it.French toast and banana pancakes had charred pieces on them. Assuming grills don't get cleaned enough. Bananas were almost black and not appealing to the eye.The English Muffin on the Turkey Hollandaise Benedict was burned on one side and mushy on the other.Waitress was nice but no offer to make things right with a discount.Disappointed in our visit and for how much it cost us and the food wasn't that great besides the long wait and mistake on your part.

I had a great experience at this location with both the service and the food! I never leave reviews, but since the pandemic its hard to find quality places to get a great meal/experience so I thought I would share.

Had to wait to be seating because it was a busy Saturday morning, but not too bad. Order placed and received our food quickly. A manager checked on us and was very friendly. Great customer service and food was delicious too!

Very friendly staff. Fast service for a call in order. But I Ask for scrambled eggs with extra cheese. It was a folded egg with all the cheese clumped right in the middle. Biscuits were the best thing out of the entire breakfast.

Short version:Service was friendly and helpful without being over bearing.Atmosphere was nice, not super fancy, but clean and bright.Food was hot and fresh, great taste. The big biscuit was the best restaurant biscuit I've had.Long version:There was outdoor seating available near the front door which had an appealing sign that felt like an updated modern diner design and feel.Upon entering there are long booth style benches with tables along them with chairs on the opposite side of the tables. Allows for large or small parties and to choose your type of seat. The restaurant was very clean which is always a very important plus.We were greeted immediately and shown to our seats right away. Our server took our drink order and left. I noticed that while there were other diners, the room was not loud, no overbearing music to shout over, couldn't hear kitchen noise, it was pleasant and brightly lit from the large front window and the interior lights.Our server brought our drinks quickly which were good, but coffee can be so subjective that I'll say the latte and mocha we ordered had a weak coffee taste, more chocolate milk with a coffee undertone. People who love really strong, dark coffee would probably be wise to try ordering something else.We ordered our food and it was not a long wait, quicker than expected, but everything looked fresh, it was hot and everyone was very happy with their order. Some people think breakfast is simple, but this was excellent. My wife said her waffle was so good it didn't need syrup and she always uses syrup.I ordered The Haymaker, fries, breaded chicken, covered in cheddar cheese and sausage gravy with a big biscuit. It was amazing. The fries were crispy and held up well to the gravy, the chicken was tender and juicy. The biscuit was the perfect texture of crispness on the outside and fluffy on the inside.No one in our group had any complaints about any aspect of our visit.Definitely a place I will revisit and encourage people to try.Kid-friendliness: They brought my daughter crayons and an activity sheet without us even asking.Parking: Strip mall location with large parking lot for multiple store fronts.