Tim Hortons - St. Catharines

At this place every time I have stopped on the way down to Port Dalhousie the service has been rather slow. Even if you think it's better to go inside it's actually faster to go through the drive-thru as they seem to prioritize the drive-thru first. The last time I was there it looked like the owner or the manager was there and he had them working at a very fast pace so I'm assuming there had been some complaints because the food was going out rather quickly that day.

This location of Ontario Street/QEW, St. Catharines, ON has made some positive improvements. Staff were friendly, accommodating, and knowledgeable. The food was actually very well made, quality tasting, and the right portion for me of the turkey, bacon blt.

A very bad experience ordered a creamy chill to pick up at the store. The staff was busy with the drive through customers, spent more than 10 mins wait to speak with a staff (only one small party in front of us). My phone was out of battery shut down but we were able to give the order number but they just keep saying no such order and challenged if the order was placed else where. Finally we have the phone battery up and after a wait of more than 25 mins they finally located the order. It was crazy the staff didn’t even apologize they oversee the order. Will never come to this store and will complain to the head office.

Tara is so miserable for what??? EVERY time I go through the drive thru she’s just in an awful mood and makes the customer service terrible. Always waiting long in drive thru for things unstirred or wrong.

Would have loved to get my coffee and donut in a pleasant environment but was shocked to hear (yes physically hear) how the manager likes to treat his employees (disrespectfully, it’s tim’s Hortons not a military camp) and then came to find out the mother who enquired about why her 15 year old was screamed at by a self entitled 50yr old and fired in front of everyone including customers on may20 around 10 customers. was given no explanation and a rude attitude by the owner. terrible business, terrible management,terrible ownership all around just a bunch of higher ups that thinks the world revolves around them and get a kick out of verbally abusing literal minors?