El Burro Loco - St. Louis

Absolutely the worst customer service I’ve ever dealt with. I came in to pick up a door dash stood there for THIRTY minutes. When I finally got the order it was completely wrong. I tried to tell them the order wasn’t correct and they just kept walking past me and would ignore me completely. I finally got the guy behind the bar to talk to me and he told me “ I’m not the manager you’re gonna have to figure it out I can’t help you” ? WHAT!?!? Absolutely horrible!

Who ever owns this place is genius! You guys saved the night with your excellent food. I'd give this place 10 stars tonight staying open late on a Sunday night after Metallica concert and your place was well staffed and very tentative. GREAT JOB.... This was one of the only resturants open tonight downtown in the area wanting good business.. THANKS AND WE'LL BE BACK SOON JUST BECAUSE YOU WAS OPEN TONIGHT..

Despite the vibrant decor and energetic atmosphere upon entering, the dining experience quickly took a turn for the worse. The service was subpar, with the staff barely attending to our table and neglecting to refill our drinks or chips. The food itself was lackluster, with stale chips, cold queso, unappetizing salsa, and bland rice. The restroom was equally disappointing, with a broken toilet, a can of soiled toilet paper with a plea not to flush, a malfunctioning sink that sprayed water, and a perpetually clogged, damp stack of paper towels. Overall, this restaurant fell far short of expectations.

Fast and friendly service we best the rush and we're seated right away! The ambiance is upbeat and fun as well. We all enjoyed our meals I ordered the pick two tacos with carnitas and chorizo and they were delicious! I will certainly be coming back for more tacos!

So the food was really good. Unfortunately, the air is broken and it was 90 degrees on the day went so just prepare yourselves.Also, this may not be an issue for some guests but I find it unprofessional. Several servers were just on their phones even sitting together at a table. Its a little unsettling, especially if you are waiting on your drink and your server is hanging out with their friends.